New Life Physical Therapy

***UPDATE 10/23/24*** Since I have made this review, I have received calls from New Life. I received a sincere apology from Brandon for the service provided and would be mindful in the future. Their director, Thomas, also called and visited our office to offer his apologies as well and would do his best to avoid similar situations in the future. I really appreciate this because it is so important for specialists to build good relationships with each others offices - it just ensures our patients get the best care. Thank you again, Thomas! I called to verify if they provide a particular PT assessment for a patient. Brennan or Brandon answered. He quickly said that everyone was in a meeting and that they will have to call me back, but he rudely hung up on me without taking my info. Prior to this I left a couple of messages (after 9am) because no one was answering their phones. I am reluctant to send our patients to this facility due to the service.

I had a great experience at New Life Physical Therapy. All of the staff is very friendly! Tom helped with my vertigo and tmj. He truly knows what he is doing. I felt better and better after every visit!

After my neck surgery, I went to New Life for my rehab, and my PT was Tom, and sometimes it was with Christine when Tom was on vacation. They were both great and understood all of my needs, and they did a great job of getting me back to normal, and I couldn't have been more pleased. The staff there were also great and very friendly, which made my time there very enjoyable. I would definitely come back, and I would recommend it to anyone who wants a great service and get the results you're looking for. NC

New Life Physical Therapy made a really good move. They added Tom Feck to their team. My two younger daughters have been going to Tom for physical therapy off and on for 5 years. They play soccer for the Blues, Slammers, and in high school. They get banged up and Tom helps getting them back on the field. Tom explains clearly the details of what is ailing their body and explains how the treatment will help the body recover. Tom is very personable and professional. We drive 35 minutes to go here and it's worth it because I trust Tom, and we get great results.

Came in due to having pain in my hip flexor/lower back and not being able to run. Within two months my pain went away and I was able to exercise freely while continuing my exercises and stretches. The physical therapists and staff go above and beyond to make sure you're comfortable, improving, and able to get in. Anytime I missed or couldn't make an appointment they worked with me to ensure I was able to get an appointment. Lisa was my PT and she is amazing and will do her best to work with you and ensure you are comfortable. The same can be said of the aides, they are extremely kind and friendly and will continuously check in on you. Glad I found this place and I'll come back if the need arises in the future.

Dr Tom Feck worked with me for groin injury and took the time to educate me on what happened and explained the process for getting me back to normal. The staff were professional and flexible with getting me scheduled for an appointment right away.

I have mixed feelings about Physical Therapy. As I was concerned with, (and expressed) I did become "just another" to be subbed out to whichever staff member was available. I also encountered "philosophical differences" between treating therapists, which led to inconsistency in my visits too. My work schedule is a bit challenging, something I CLARIFIED at the beginning of my treatments. I was told at the beginning they too were having some staffing difficulties, but we all agreed that we would work together, amicably. Recently, I was chastised by one of the Therapists that I need to invest more effort into coming....NOT what can we do to help see you more frequently? This was followed up by another phone call asking should we close your account? Sadly, I would like to continue, but I can "read the room" and I do not have the sense that I am NOT a desired patient.

I came to New Life with chronic back pain and sciatica symptoms and I am so happy/relieved I did. I had gone through 2 rounds of PT within the last 3 years or so and New Life was definitely the best experience of them all. The entire New Life team is very friendly, knowledgeable, and helpful! I felt comfortable and supported during each session and it was a great experience getting to know the staff. I always left feeling great and I noticed a significant improvement in my sciatica symptoms. While I hope I won't need PT in the future again, I would definitely return if needed and couldn't recommend New Life enough!