New Haven Center For Nursing & Rehabilitation

As a recent employee of this facility, I encountered many roadblocks that prevented me from performing my job to its best ability. Ordering supplies would often end up getting rejected and Contractors refusing to come out unless COD based on past outstanding balances, and constant room changes daily with beds that don’t roll easily which takes away several hours of the day that could be spent making repairs, paint touch up etc… Kitchen continues to run out of bread weekly and will serve residents hamburger rolls as " toast" . Before I came here there was a staffing shortage in all departments and continues to be an on-going issue today. More often times than not I found myself working as "floor care or housekeeper" to prevent being let go- which happened anyways. Your position here is strictly based upon the owner's mood when he tours the building weekly. This facility continues to be a revolving door for its managers. There's also never any support from upper management. Every time a suggestion was made for staffing, there was always push back and an excuse from the chief operating officer every time. (This is how we do it in all of our other buildings.) The building is dated and needs repairs that the company refuses to do i.e. repairing roof leaks, replacing broken furniture/ mattresses, and torn flooring in several bathrooms. Unfortunately, there is no loyalty or appreciation with this company no matter how much effort you apply. All of these past Admins, Dns, Esd, rec aren't leaving because it's a great place to work. :)

The staff defends Child predators trying to meet 9 year olds. Very disturbing and shameful! People should know they protect child preds

The staff here is absolutely amazing! They are truly caring, devoted and love the residents. It is inspiring to watch how the entire team works together to ensure the best outcomes. Five stars all around!!

Yikes! Avoid this place if at all possible. My friend is there and she's seen 3 mice so far in her room. Not sure if thats even avoidable in a setting like that but there were mouse traps in the room. Also has fruit flies. She has 3 roommates, so 4 patients per room. The nurses/aids do deserve some credit here as they've been very kind and helpful, although the physical therapy aspect has been lacking as she only gets 10 - 15 minutes daily. That's too short,imo, considering she is there because she's having trouble walking. Very little contact with the physician. Also, terrible food.

I visited my bf there for the first time yesterday. I found the facility both inside and out very clean, from the minute I entered the building I found everyone friendly, professional and helpful. Everyone I spoke to was able answer all my questions without going to get someone else or rushing off. I wanted to specify certain nurses and aids I spoke to but at the moment, Michelle , Allie and Nyquita come to mind. I also spoke with Paul. I believe he is the director. He also was very helpful and professional. This is the 3rd facility he has been in , but his mom was in several and my mom was also in one and although this wasn't the absolute best it was 2nd. My bf was eating lunch and it smelled and looked amazing. I did taste the chicken and it was very good. My overall visit was delightful. Thank you to all the staff. I forgot about Ashley and Dee plus Adriana was able to assist me on the phone yesterday and today.

Some employees are iffy , some patients are out of control but they do offer lots of medical needs there as in a nurses office, dental, hair dressing room, vending and can bring outside food. They are not limited to just one room specific hours they are able to go from floor to floor but outside exits are locked until an employee unlocks it. I'll give a 4 out of 5 . I am the hairstylist as request upon patients so I see most and this is a caring facility for the most part.

I am a patient here and it is awful, I am hoping to go some place next week. Most nurses are very nice but many of the aides are awful. You ring for them and they do not come. If you have to wear a diaper, they will make you wait almost 2 hrs to change you. The bathroom in the room I am is filthy with holes in the walls. I would not recommend this facility to anyone. I plan on reporting this place to the Dept of Health. I am now going into my third week, I asked to be transferred to another facility but were no help, I am so frustrated. The food is terrible and always ice cold. I would highly recommending not coming here!! I finally went home very sick. Anyone that I told about this place agrees with me that the star should shut them down. I just do not understand why they are allowed to stay open. Both myself and my roommate reported this place to the state.

I’m giving this establishment one star because it’s the only way that I could write a comment in a review. What I saw there was deplorable the conditions completely inhumane the residents live in Filth! I brought my mother there today to rehabilitate after an ankle fracture and could not believe what I thought! Feces smeared on the wall in the bathroom in her room, bloodsoaked bandages in the hallway on the floor, residence walking around barefoot filthy and drooling I was assured that the place was going to be a wonderful rehabilitation place for my mother to get stronger so that she could return home, I can’t believe a place like this even exists in our country. Fraud is written all over this establishment, they may or may not have several patients getting rehabilitated from injuries and getting medication that they need but I’m positive after seeing what I saw that is few and far between and merely a front to defraud the state, husky Medicare Medicaid. I plan on reporting this establishment to the state of Connecticut. I was even locked in, I could not get out of the building when I decided obviously not to leave my mother there. I can see locking the doors from the outside to end but not from the inside out that’s a fire hazard. The odor of urine and feces was overwhelming and I couldn’t even get outside at my own free will Proceed with extreme caution with your loved ones concerning this facility