Mount Sinai Rehabilitation Hospital

I had a loved one at this Mt Sinai location for just over 1 year. 4N, your staff is awesome! Thank you all, nurses, aides, therapists, etc...for all you did, your hard work did not go un-noticed. We were very pleased with the care our loved one got over this past year. Over time you made us feel like a family. God Bless and thank you.

I had a family member brought here from St Francis. He stayed a total of 2 1/2 weeks. There were a small number of caring professionals but unfortunately, they were in the minority. The doctor never completed my family leave paperwork after multiple reminders. Further, we asked this same doctor to complete other paperwork at which point he told us it was unnecessary. He was incorrect but delayed just enough for discharge. Apparently, after discharge, he felt he no longer needed to communicate or follow through on the needed paperwork. No coordinated activities for patients. Patients basically go stir crazy after sitting for days with no opportunity for engaging in anything but TV. Discharge was a joke. Had to double check them on all aspects such as prescriptions which had not been called into pharmacy. Was told on the phone all needed paperwork would come down with patient. NOTHING of importance. Actually, just a sheet listing personal possessions and an appointment at an outside facility for the following week. It was shocking how little many of these people know about patient care, communication or follow-thru. We had to speak to the folks on the floor from the main desk in the lobby at discharge. Passersby listening to conversation....some actually shaking their heads in amazement. It appears that even the people who work there know this place is sub-standard. I hate to paint this place with a broad brush because as I said, there were a very few folks who were caring and tried their best. Unfortunately, they are in the very small minority. I'm actually shocked that St Francis continues to associate itself with this facility. I strongly recommend you seek other arrangements before you consider Mt Sinai in Hartford. Thx.

Good place food isn't great would give a five but its just isn't like Saint Francis at all

Andrina, the receptionist is a rude and miserable woman. This office needs to find a more polite and respectful receptionist. This miserable woman is so unpleasant .. she has absolutely no respect or interpersonal skills. I will be seeking rehab services for my elderly mother somewhere else. I just cannot deal with her any longer.

I highly recommend this place for physical therapy. I suffered a stroke last year,my stay at the hospital was for 3 months. I could not walk since being in bed for that time. My first week at Mt Sinai I using a walker....little by little I was able to walk again....the staff were very helpful.

My husband was a patient here for almost 3 weeks after knee replacement surgery complicated by a stroke suffered in 2018. We were extremely impressed with the professionalism of the staff - PT, OT, speech therapists, nurses, aides, case manager, PA’s, and doctors. This is a wonderful facility that endeavors to get patients to independence as soon as possible.

Sadly they do not care enough about thier patients. If your family member or friend can not speak for themselves do not have them go here. The staff do not practice safety as well as simple cleaning practices. I will not stop warning ppl about this place. They took the call button away from my mom, they did not clean her correctly and she ending up with severe infections that risked her life. If your going to choose a place choose new Britain special care they are amazing.

Most of the staff is nice here aside unfort from the bald guy working the desk in the 6 th floor! I dropped a friend off, and was surprised at such an un friendly welcome and attitude! You would hope in a place of need like this, hospitality and friendliness would be more abundant! May be time to search for new help or properly manage and train the current staff for a more friendly health related atmosphere... nothing bad say about the detox aside from that tho everyone else was very helpful and friendly..