Mirage Post Acute (Formerly Wellsprings Post Acute Center)

My elderly brother in under custodial care with Wellsprings Post Acute Center for a year now. I just came from a well-care meeting and I appreciate that those in charge of various services were present so I was able to get updates on my brother's care and I was able to get timely responses to my questions and concerns. I can see that my brother is well taken care of. There were lapses like delay in serving the meals, or hygiene care but I was able to address this during the meeting and I will monitor this situation. However, overall, I am satisfied with their level of care.

Each individual that I have had contact with were very professional, courteous, and showed they were concern about my wife welfare. That why they all received a 9 rating. There are some things that were question but they were minor.

My brother recently stayed at this facility, and I couldn't be more pleased with the care he received. Although the aesthetics of the facility are older, the level of care and attention given to the patients is exceptional. From the very beginning, the admissions director was outstanding. She met with me and my brother at the hospital, communicated clearly, and made me feel comfortable choosing this facility. The admissions director followed up with me almost every day, addressing any questions or concerns I had. Initially, I was apprehensive due to a friend's family experience years ago, but the new management has significantly improved the quality of care. They are proactive and responsive to any issues. The wonderful care my brother received and his successful recovery are testaments to the dedication of the staff. While the facility may not be the prettiest, the staff's kindness and professionalism shine through. They truly deserve five stars. ⭐⭐⭐⭐⭐

I unfortunately stay at Wellsprings PAC and it is nighmare I can never wake up from. The most distressing part is the patients verbally abuse each other and other patients and staff 24|7. The entire facility is sub sub par in every way and I give it a minus 100% rating.

Staff was courteous, present went out of their way to make sure Hank had food and his physical therapy. Something was special today and it’s definitely a change from the prior management and I only hope this continues.

My dad is doing so much better since he was placed in wellsprings. He looks so much healthier and is more lucid than I’ve seen in a long time. They don’t dictate the activity and how time is spent, so my dad is actually being cooperative and hasn’t been upset. The only thing that he doesn't like is the roommate situation but he is grateful that they at least have curtains between beds that provide a little bit of privacy. They seem to be very well staffed and having a lovely outdoor area for smokers and lots of room to walk around and explore and make friends. They also have a gym which is super neat.

Staff were very good and caring. My biggest issue was the check in process where the machine yelled whether my temperature was normal or not. One time, because of the excessive heat outside it yelled out that my temperature wasn't normal. Everyone in the lobby seemed to panic. It was only because it was 114 outside and i had just gotten out of a hot car. I felt very violated every time it would yell out my status, even if normal. It is no one's business except the person at the front desk who may need to control whether people enter the building.

I just got back from a 5 weeks vacationing and stop by to visit mother then follow up with the social service to get an update. They were very kind to bring me up to date and provide me her file status on her medication and her condition. The staff were very helpful.