Milestones Psychology & Therapy

I've been waiting to write a review until I had the energy to put into this place one last time. I'm doing this for the parents out there who need quality psychological services and testing, this is not the establishment for you. My son has an entire doctor team from Birmingham and I have met more specialists, doctors, nurses, and surgeons.. in his 8 years than in my entire life. With that being said, this establishment wins for absolutely THE WORST. Milestones disturbed me to my core with various manipulation tactics. I shouldn't have to explain a disability I have with my eyes to get people to respectfully explain things again, clearer, and slower. Degrading me when I asked questions, as though 'how dare I not know this already'. I truly did not expect to be gaslighted by Dr.Cotter, the receptionist who apparently "had a family emergency that day" hence her rudeness, nor Melissa with medical records. Oh, Melissa looked me in my face and promised to call me the following Tuesday at the latest. It was two weeks before I called her back. They refused to give me medical records, claiming they didn't have any available. My son had been previously diagnosed here so they had medical records. Thinking about the interactions with the staff truly disturbs me. Writing this has me feeling physically ill. The longer story would expose my son's need for privacy, but Milestones lied to me multiple times and gave me a diagnosis that was founded on absolutely minimal clinical data. We will stick to Birmingham and will update in about a year when we can get a proper diagnosis. I will confirm in a year the misdiagnosis. As parents we know our kids better than a stranger who will play with your kid and a pirate ship an entire minute to determine a diagnosis. Karla with testing was very nice, and would like to credit her for her professionalism. I suggest you consider another establishment that will align better with the quality of care you give. By the way, this process is long and grueling so I recommend you choose wisely to avoid potential year(s) of delay.

I called in July to make an appointment to have my son tested as requested by his Pediatrician. They had nothing available and wouldn’t schedule me in the future. My friend calls a month later and she got on the schedule for March. I called to ask about it but was told I was on some “ list “. I never had a place refuse to schedule my child that needs help. Then my friend called and asks if they had behavioral therapy and the lady said no we don’t offer services like that here. I called a week later and they had my son in for behavioral therapy in a couple weeks. These people are clueless. And when you call to sign in for your therapy none of the options are for behavioral! They always complain to me I called the wrong area and try to transfer me to the other person. Never works and the original person who picks up just signs me in. If she can sign me in in the first place and not waste my time that would be great!

I started to try to get an appointment back on February 14th. They did call me back to let me know that the doctor I had asked for had left the country and moved elsewhere. I called them back and they did not return my call. I went to their office and they said I needed to fill out paperwork. I filled the paperwork out, took it back to the office personally and left it with the receptionist. I called again a week and 2 days ago left a message and they did not call back. I called two days ago left a message they said that they would get back to me that day or if it was after 12:00 they would get back to me the next day. It is now Thursday March 13th and I should probably slap myself in the face because fool me once fool me twice thrice again and again and again. Don't be fooled don't make an appointment Go elsewhere. That's my best advice!

I have been trying for well over a month now to receive my son's records. I have sent at least 7 emails and left 2 voicemails. Khloe Mcmullen emailed me incorrect records twice. No one has called me back to just try and talk to me about what's going on. Khloe Mcmullen said she was sick and that's why it took 10 days for me to get an email back. Each time I called during there business hours I was sent to voicemail. Ms. Leslie was often late for my son's appointments and always tried to finish the session early.

I have been trying to get my daughter scheduled here but these reviews have me thinking otherwise. Does anyone have any recommendations for somewhere other with similar services for a 8yr old?

The doctors/staff in the back are amazing but we had testing done here and the main thing we went for & paid to have done they are now holding the test results for. Paid over $400 and traveled out of state to this office for them to not release my child's results.

We love Milestones! They have been so good to us and we are so thankful for everything they’ve done for our autistic son!!❤️

You will not be ale to find a friendlier staff from the ladies up front to each and every therapist there you will always feel right at home and your children will grow so much!