Meritas Health Occupational Medicine - NKCH

I went in for a knee injury and broken fingers. They got me in very quickly and I received excellent care for my injuries. Karin and Donna were the nurses who helped me and they were both very knowledgeable and very kind. They made me feel as comfortable as possible under the circumstances.

I am leaving this rating because the staff at this facility, from the reception desk to the nurses during check-in and the administrative staff during check-out, were all incredibly kind and well-informed. One individual who stood out to me was Karen Mollus (apologies if the spelling is incorrect), as she was not only informative and kind but also genuinely concerned with addressing the root of the issues rather than simply covering them up with meds. I visited this place due to a work injury, and I can confidently say that everyone is putting in their best efforts to provide me with the necessary treatment. I wholeheartedly recommend this facility to others. Sincerely, Victoria Tapia.

Normally I have pleasant encounters with the nkc location however today was not the case after an unfriendly Hispanic woman decided to hang up in my face instead of assisting me with a very simple task. I ended up going to the new office and independence that reminded me as to why I choose Meritas to be my health facility. I hope the young woman’s day gets better and that she remembers each customer is different, and that she chose to work in the customer service field that a friendly attitude, face and smile is prominent

Signed into drug test. It never registered and I had to wait behind 4 people that I registered before. No humans to check in with either

If I could give them no stars I would. If you’re stuck here for medical help after a work injury then be prepared to call a lawyer. Don’t ever let any job tell you that you can seek legal help for work comp WHILE you’re employed. And I hope one day it comes to light how Meritas treats people all for being injured on the job. My experiences here during my work comp (summer of 2022) case have me looking into how I can make complaints to state boards, for the first time ever. Not only was my whole experience traumatic, the nurse i was stuck seeing, even after I requested to be seen by someone else and that was ignored, was the worst person I’ve ever had to deal with. Karen not only had NO bedside manner, she continued to accuse me of faking by saying my accident could never have given me the issues it has. It’s funny how two other doctors and an er doctor all disagreed with Karen on everything she wrote down. I was having so many issues I couldn’t walk straight and Karen refused to write me scripts for any walking assistance. I finally collapsed at Meritas in their lobby, which they lied about, then Karen still wouldn’t give me walking assistance, then I collapsed at my job at the time where the work comp case was, that employer called me an ambulance. The ET doctor said I should have had so many things that Meritas completely dropped the ball on. They never gave me anti inflammatory or suggested steroid shots. Or many other things which I had to go to the er for. I waited to write this review until I was in settlement. And now I’m ready to report both Meritas and my employer for the way they treat people. Whether anything comes from what I report or not doesn’t matter, it’s one more record of their mistreatment of injured workers.

If I could give it one star I would. The front desk customer service and the wait time trumps how amazing Donna was. If you can get 20 Donna's and fire the rest do it. She was amazing but the fact that I had an appointment 2 days in a row first day I waited a hour and 23 minutes before tapping out and leaving with absolutely no progress. Today I had to wait due to me already having to leave the first time so appointment time is 1130 I'm currently waiting in a room where I have been for 40 minutes the only thing that has been completed is the drug test and hearing.. so so far going on 2 hours and still not complete and still waiting with 3 people still ahead of me. I will comment my time once I leave and complete but this is a definite ongoing issue and the front desk might be jerks because they are overworked same with the staff.

Good experience in and out took great crae of me while there

This place is awful. Clock in at 9:20 for a drug screen and I am still sitting in the waiting room legs tightly crossed. The just called my name at 11:10 and I am only back there for 2 minutes. This is why pe OP ple have a problem coming to doctor's offices when they have to experience something like this.