Med Center Therapy Aquatic and Physical Therapy

Love this place! Water therapy is very relaxing and I love the additional resources like compression therapy and a sauna.

Very biased, rude, vindictive, and discriminatory behavior from the staff and Eric, the owner. They had no empathy for a patient who is suffering from severe pain. They have huge issues with communication amongst themselves and the patient is the one paying for their mistakes and lack of communications. The front desk staff is unapologetic most of the times (except Rebecca) and do not have a minimum courtesy. They charged me for every little extra thing they did without informing me that there is an extra cost to that before providing the service. When I questioned about their bills, they became very defensive. Upon bringing up all the concerns with Eric, he asked me to stop going there without listening or understanding the issues. Being a brown person, I felt being treated very differently from other white patients and without any respect. PS: the physiotherapists working there are good people and especially, Judy. The management sucks and especially Eric.

My second time here and just as rewarding as the first time. Staff is great and water therapy wonderful.

I just completed 3 months of therapy at Med Center. I have never finished therapy and felt as good as I do. From the minute you walk in the door, you feel comfortable. John and Bella at the front, Kaeala, and Callie, I love. Each therapist I had was outstanding and knowledgeable about my problems. They listened to all I had to say and I always left feeling good. I could go on and on, they are wonderful.

Eric is the most disrespectful and inappropriate boss there is. He acts as if he's a Physical Therapist when he talks to patients (when he most definitely is not) and doesn't pay his employees if he's mad at them that week. He makes very disgusting and inappropriate comments towards his employees and is definitely doing illegal stuff in his clinic. He will have people white out dates and forge doctors signatures. Surprised he's not in jail and this place is still running.

I have to say that Med Center Therapy has done wonders for me! The staff has always been extremely friendly professional and welcoming. I have a very unique physical situation as I was the first case in history to be born with polio in the womb. Most doctors and physical therapist look at me like a horse looking at a new gate! They just don’t know what to think or do! I have suffered from excruciating pain in my back for many years. Honestly, I thought I would probably die with this pain. Something very unique about med center therapy is it they actually “listen“ to you. You know what it’s like when you go somewhere and after going over everything they go ahead and do whatever they want to do completely disregarding everything you said?Not at Medcenter therapy! I had a wonderful therapist who actually listened to me and responded to what I said. Today, after many years of living with this excruciating pain in my back I am pain-free! I’ve had the pleasure of meeting the owner and I can personally attest to the fact that he is in the business because he truly cares for people. I’ve read some negative reviews regarding problems with insurance. I personally have had no problems with insurance. It has always been exactly as I was told it would be when it comes to my insurance. The physical well-being of others is the Top Priority at Med Therapy. I strongly encourage you to give them a chance to help you with your physical therapy needs. I’ve been there for two separate problems and have been 100% satisfied both times! Med Center Therapy is the place to go for me and my entire family!

I was referred to Med Center Therapy by my primary care physician for chronic back pain in February 2014. Med Center Therapy called me and confirmed that they were in-network for my insurance and that based on my policy, my visits would be covered 80% and I would only be responsible for paying 20% of the cost. After continued visits of paying my quoted 20% each time, in mid April 2014, I was contacted by my insurance saying that Med Center Therapy was, in fact, OUT-of-network, and that I was responsible for paying 100% of the costs for all of my visits. When I contacted Med Center Therapy, the worker who had confirmed my in-network coverage over the phone in February was no longer working there, placing the impossible burden of proof on me. Why was I only being held responsible for 20% every visit, until some sudden change in April? Because of a HUGE mistake on the part of their staff, Med Center Therapy is now holding me responsible for thousands of dollars in medical bills that I, as a college student, cannot afford. Obviously, had I been made aware that they were OUT-of-network, I never would have gone. Either I WAS in-network the entire time (which would explain my paying only 20% each time), or each time I visited, they were aware that I was out-of-network and were NOT letting me know! On top of that, they continue to refuse responsibility and attempt to cover up their mistakes. This only proves that Med Center Therapy is a shady business that will not support its customers. Do not patronize Med Center Therapy, they WILL screw you over! There are other instances of customer and employee complaints, just Google it!

My doctor sent them a referral more than 3 weeks ago , and no one called. When I called they pretended not to receive the referral although I had proof that it was sent !!! Every time I call they put me on hold for more than 15 min then they say someone will call you but they never do…. I’m not begging them for anything, I’m a patient.. if they don’t have time for new patients they shouldn’t accept referrals… very unprofessional!!!