MBI - Reliant Downtown Los Angeles

Just wanted to take a minute to shout out the clinic for their exceptional service and next level care. Everyone exhibited professional courtesy from the moment of entry til I left the facility. When a clinc runs smoothly and succinctly, it removes long wait times which for me removes anxiety. I'd also like to note that their Holiday decor was already in full effect, boosting the Holiday cheer! Thanks again everyone!

I’ve been a patient for different injuries and always happily satisfied with their intake staff, physical therapists and doctors. Not only are they professional and respectful but they’re friendly and attentive with great personalities.

This is not an urgent care despite the signs and what your insurance company search comes up with. Do not come here for urgent care, they stopped doing that months ago in lieu of workplace injury care. Who knows why.

Best medical experience ever. Makes me wish I got injured more often. Dr. Duran, Daniella and Aragh For president. On a serious note, they did an outstanding job.

Staff and doctors create a welcoming environment. They take time to listen and address your concerns to provide better care.

1. Rapid PCR Test: $195 / Next day: $175 2. Parking: No validation $15. Human feces everywhere. 3. Waiting line (receptionist): flowing outdoors. 4. Waiting (Covid Test) line: outside the facility, backdoor designed for shipping and receiving. Parking lot, no heater. 5. Time elapsed between the appointment time and actual test: 45Minutes. Bottom line: Get an FDA approved self-test kit. The only "Reliant" aspect here revolves around collecting your money and mucous (for $195).

DO NOT GO HERE! I would give zero stars if I could. This place is terrible. By far the worst urgent care I have ever experienced and it’s not even close. I waited for over 2 hours (I was told 45-60 min) to be seen in a mostly empty waiting room. Once I was finally taken to the examination room, I was forced to wait another hour. It took over 3 hours to see the doctor. When I went to fill my prescription, the doctor had filled out the form wrong and now I can’t get desperately needed meds. Reliant will NOT answer the phone and the pharmacy will not fill my prescription. Beyond the wait time and incompetence, the front staff was very unfriendly and were barely audible when asked questions. They seemed determined to turn away would-be patients by emphasizing the wait times. I listened as one patient was told it would be an hour. The next patient was told it would be 2 hours not more than a minute later. PARKING: while en route, I was directed by Reliant signs to a parking garage, which was also filled with signs from Reliant. However, in the waiting room, I noticed a small typed sign, wedged between other signs, that stated they no longer validate parking! Despite directing you to this garage, complete with their own signage, Reliant will NOT validate your parking. Expect to spend an extra $15 on parking. Reliant needs to remove their signage from the garage or clearly and prominently state they will not validate. The current situation is unacceptable. Overall, this urgent care is unacceptable. Dirty rooms, unfriendly, unhelpful staff, a deceptive, expensive parking situation, negligent mistakes, and no one answering phones. And after all of my troubles, I can’t even get my rx filled. Save yourself the trouble and find an Urgent Care that actually gives a damn. This place is a joke.

They were great ! Took care of me fast & efficiently . Staff are very kind & helpful . 10x recommend