Maxim Healthcare Services Fresno, CA Regional Office

Maxim Healthcare team took care of my wife for about 6 months in a very challenging situation, as she elected to be brought home instead of staying much longer in a long term facility, bedbound, with special equipment, and needing 24x7 attention until her last days. Besides, its administration timely helped to coordinate and get private insurance approvals expedited. I feel blessed and I'm sure my wife would too, to have been in good hands all this time.

After a prolonged hospital stay for intractable epilepsy, my 8-year-old son was referred for home nursing through Maxim. Although nursing was not currently provided in our foothill community, after several months and diligent work, Giovanni was able to work with our insurance and find a nurse willing to travel to our area. I have rarely met anyone in the medical field who put in that much effort on our behalf. It was truly a gift. My son has been receiving home nursing care by two LVNs through Maxim for 3 months, and they are a blessing. I have been satisfied with the process and all of the staff that we have worked with so far. Everyone has been professional and competent, as well as kind. It has been an adjustment for our family, but it is also a huge relief knowing that my son is safely under the care of a nurse in his own home.

This review is so overdue. I will start saying that we had Maxim for ABA for both of our children for over 2 years. They train their BTs very poorly. At first they sent one BT to our home and one to school por my 3 years old. The one at the school made my baby go into a tantrum and had no idea what to do ended up calling the office to ask meanwhile my child was having a meltdown and then left her unattended in her classroom on top of it ended up disclosing my child’s heathland information and diagnosis with the school personal ( this was a private school) My child ended up being expelled. After that we we’re stupid enough not a file a formal complaint and continued with the BT we had coming to our home who just did what she could because again there is only 40 hours of poor training watching some birdies and one or two days of shadowing someone and they think people is ready to go and work with special needs kids. Last year when my child turned 5 and due to her behavioral issues the district was placing her in special needs classes we decided to take her back to a private school with her BT to provide behavioral intervention when needed and help her but instead of helping my child and our family when she most needed it they did an hour or two of observation at her school during which my child was not asked to do anything so she did what she wanted and then of course no tantrum it turned out that according to Maxim she did not need any help and the whole IEP and Behavioral Intervention plan that the school district did was a lie because my child was just fine which of course was a complete lie they just didn’t want to send the BT to school not because my child didn’t need it but it was not convenient for them. Be careful with them if you are looking for ABA this is not the company you want they are not in this business to help children they will even lie to you about your insurance coverage. They kept reducing my child hours telling that was because of my insurance till I called my insurance and was told something completely different. They also told me that our insurance will not cover services at school which was another lie right now we are with a different company and they are doing anything possible to help my child she has all her hours at her school and just graduated Kindergarten. Don’t trust them again for ABA services look somewhere else even if you are lucky and you get a decent BT management is horrible.

Maxim Healthcare is incredible. We struggled to find the right type of ABA therapy for my 7 year old son. Many of the companies locally cannot help accommodate outings to the Doctors office, school, or the community in general. Which is where my son struggled the most. Never have I felt more refreshed and cared for then I do with them. Run, don't walk!! Amazing people.

I want to let anyone who is looking for Bowel and Bladder care that Maxim is AMAZING!! Helen is our Angel that comes and takes care of my father daily. She is so professional, yet kind and makes the situation so comfortable. She asks YOU what YOU need, she says she is there to help you! She also lets you know what is needed to make the job easier and efficient. Chris takes the time to make sure you're being taken care of and makes you feel like there will be no issues that can't be handled. Lauren came in and did the intake paperwork and explained everything so clearly. Maxim is FANTASTIC!

If you’re African-American do not use this company unless you like drama. Their employees are racially biased and will make false complaints against your household. We did two meet and greets for respite care, and neither of the workers seemed very interested in getting to know our child. They asked no questions and did not engage with them. They literally sat there and stared at him the entire time. When we ask the company to send someone to watch our child they stood us up on three separate occasions (unprofessionalism). Finally when one of the workers named Jayden agreed to come on a Thursday night, our son threw up while we were gone and the worker had her manager make a false complaint with children’s services. I should have known better than to leave my son with Jayden because she seems to be afraid of black people and she showed up to our home in winter boots when it was over 100 degrees outside. She was stand offish and barely said anything. She asked no questions about him nor did she ask where anything in our home was. I wouldn’t be surprised if I found out that she agreed to watch my son just so she could call Children’s services on a black family. I don’t recommend this company to any minorities, especially not blacks. Update: I called the company and filed a complaint and received a case number. I’m going to follow up in two weeks to find out how seriously Maxim Health takes my complaint. I feel that the caregiver should be fired. Also the same day that I filed the case complaint, the manager, Jeanette Ortiz, sent a letter via Fedex overnight shipping letting me know that my services with Maxim have been terminated. Update on 9/26/23 I called for an update regarding my complaint and found out that absolutely nothing was done to remedy the situation. I didn’t even receive an apology from this company. Also based on the response to my complaint the racist worker employee, Jayden was not reprimanded and neither was the supervisor. I would like to warn Maxim Healthcare that employees like Jayden and her ignorant supervisor are a compliance issue. She filed a false report with children’s services (a third party) against my household for what I believe to be a racist reason, and employees like her will open you up to defamation law suits. Buyer beware do not use this companies services!! Also I find it funny that the company paid an African American contractor to post a good review the week after my complaint about their racism. It’s way too detailed for her to not have received compensation for it. 🙄

Hello! I am a parent of a client who receives in home aba therapy. When I seen the employee of the month post I felt the urge to share our story. My son Kamryn is a 7 year old autistic and non verbal smiley social little boy. However, he wasn't given the opportunity from our prior ABA company to "shine". Most of his therapy seemed to revolved around removing his iPad and having him conform to social standards then it was for him to learn how to manage himself within those social standards. Since Jacquie has started with us the improvements Kamryn has made is out of this world. He is becoming an avid aac device user, he is following directions, he is dressed everyday, and the meltdowns have drastically dropped. The empathic approach Jacquie uses with her calm yet stern demeanor is exactly what my son needed and thrives with. She has utilized his iPad to help him grow in ways related to his academics that astound me. Kamryn is a matching sorting puzzle completing king now!. In our home we often joke about how Kamryn is with Jacquie and his "Anything for Selena" demeanor and attitude towards her, because Kamryn really does do anything for Jacquie. She has shined such a BRIGHT light in what used to be a dark long tunnel. We can see through now!. Although her time with us has been short, the accomplishments she has made with Kamryn makes the hugest of difference for our family. From the bottom of a special needs mothers heart. THANK YOU . I would love to nominate her for next month's employee of the month award. Thank you in advance.

They only service PARTS of the counties they "service ". Must be what's easier for them, leaving some families in the covered counties not able to obtain services.