Massage Envy

Massage Envy is running one of the biggest scams out there and it's only a matter of time before it comes to an end for them. I was a member for 10 years and the last few years have gone significantly downhill. I finally cancelled my membership after using up a bunch of credits on stretch (as you can't get massage appointments). Even with 100% flexibility, its impossible to get appointments for massage inside two months. I started to notice some issues the last couple of years with losing credits (they just disappeared from my account even though credits don't expire). I never did get a proper explanation on those and I stopped caring after a while of getting the run around. When I did cancel my membership, I was told I had seven credits to use in 60 days and I had previously booked appointments to use 7 credits. On the sixth appointment, I was told I only had half a credit left (even though the math said I had 1.5). I paid for half a session, called the manager and got the runaround about some of my credits from 2017 expiring, etc. (credits don't expire so that made zero sense). Anyways, I am done and not going to bother trying to recover what I lost. I am writing this message to strongly encourage you not to sign up here. I now work with a private therapist who comes to my home. This way I can get appointments when I need them.

Came in because I had a gift card and immediately was not impressed. The studio is very dirty with dust bunnies everywhere. The receptionist got snippy with me when I didn’t hear her say to have a seat then proceeded to stand over me while I filled out my intake form. The girls up front were talking extremely loud and laughing, not a relaxing environment at all. I even could hear them throughout my entire massage.The sheets during the massage were paper thin which made me feel uncomfortable with draping. The massage was pretty good but the rest of the experience was not. I was not offered water or tea before or after my massage. I have been to places that are more reasonably priced that are much more luxurious. If you’re looking to relax and treat yourself, don’t come here.

Edward is polite, professional, and an excellent massage therapist. The front desk staff is courteous and helpful. I highly recommend the Loveland Massage Envy!

I visited last week and I had a good experience. It is cheaper than the independent places so I like that. No complaints really other than they really push the tips and stuff.

Unfortunately I have a membership at this place. I definitely do not recommend this place. The message therapist (Christina) talked the whole time, she almost had me it tears. I'm pretty sure she had her phone on her and snapped a picture of something. While I was face down. I've been trying to cancel my membership for a 1 but they do not allow it

Very unprofessional! I felt rushed as soon as I walked in the door! Was asked to give a tip before the service was done. I sat & waited for my daughter & could hear the Managers conversation because she was talking loudly. She or the girl at the front desk didn't even bother to talk to me the whole time I was waiting. And, my daughter said the girl [Jo] talked the whole time she got her facial. I don't recommend this place. We went on a Sunday but won't be going back.

(Loveland, CO) Their membership system feels like a scam. Scheduling is mostly limited to during the day so trying to get in at a decent time after work is difficult. They only have 1 or 2 massages therapist that are decent. Most recent visit in was a surprise as they changed my therapist without notice. I was not ok with this as my therapist knows what works for me. This place isn’t for people who actually need massage therapy. Nothing but frustration comes from this place.

Hi I had an appointment last night at massage envy. I paid for 60 minutes. I only got 50 minutes. And my girl Allison that I had she was a good massage person. But she talked the entire time during my massage. I felt like I didn’t really get to relax. The time before that was a problem also. The girl talk too much. I’m there to relax not to have a conversation. Thank you