Marlora Post Acute Rehabilitation Hospital

Both my mother (around 2015) and dad went to this rehab facility (around 2017). For the sake of the families and patients, hopefully the management is much better and more efficient. With my mother, I give them 4 stars. The staff was pleasant and attentive. The facility was clean, and overall, we had a positive experience. My mother only stayed for a couple of months and did not require as much care, so I believe that for less complicated issues, this place would be fine. With my father, he was in and out of this facility twice, and his care was more complicated. Pros: *Overall, the facility is clean. * The Certified Nursing Assistants who bathed my dad were kind, patient, and compassionate. * When one of the Licensed Practical Nurse (LPN) that was monitoring my dad was unkind and I made a complaint, it was handled immediately, and she was no longer on my dad's shift. * Overall, it has positive vibes, as many of the staff were pleasant. *  It has a nice patio for family members to hang out and visit with the patient. * Accepted patients who were on dialysis. WARNING!!! * Lack of communication between the staff (so don't assume the different professionals—dietician, social worker, etc.—are in collaboration). For example. When my dad was getting ready to be dismissed, that's when the dietician found out he was diabetic. She was upset that she was not notified. Then the recreation therapist suggested at the discharge meeting some of the things to keep my dad productive while he was at the rehab, which was a joke because he was already being dismissed. Basically, it was a formality. She was not notified until the discharge meeting and made this recommendation solely for documentation purposes. * Don't assume the case worker is doing her job! It was several weeks before rehab center obtain my dad's records from Kaiser. As a result, my dad's speech and language evaluation was delayed and as a result his diagnosis of dysphagia (swallowing disorder) was not addressed immediately. When I asked the case worker at the rehab center why they didn't have the records yet, she urged me to get in touch with the case worker at Kaiser to obtain the information. I thought this was HER job. * Understaffed: My dad needed constant repositioning in bed as he would slowly slip towards the foot part of the bed, therefore making it difficult for him to breathe. Some of the LPNs were resentful because we were always asking for help. The facility seemed understaffed, and therefore its workers were overworked. Also, the mattresses are covered in plastic and overall not comfortable (cheap!) and that's why my dad kept slipping out of position. * Again, due to the lack of communication, the staff twice attempted to give my dad medication when the doctor had already said to stop giving this specific medication. We told the LPN nurse each time to please document this in his file. The LPN nurse did mention they had a current glitch in their system. But when it happened the third time, we told the head Social Worker. Instead of apologizing for THEIR mistake, her response was, "Why didn't you tell us? We can't correct it unless you tell us." * Asked the time and day of their staff meeting (I recall it was at 7:30 on Fridays) because when they are having it, there is absolutely no one around to ask for help if a patient is having a difficult time. No One! (Hopefully this is no longer the case.) * Be there when you're loved one is being evaluated. Find out when their evaluation is scheduled. When my dad had a speech-language evaluation, they were in a rush to complete it since it was already delayed, I found some of the statements inaccurate. The evaluator should have asked family members for input as well. For example, it was noted that he didn't understand English well. My dad understands English perfectly. But he hasn't been sleeping well and has been anxious and exhausted, so his ability to process information was decreased. If your loved ones are there, be diligent and be proactive.

My father-in-law says the people at Marlora treated him like an "animal". I get calls at 1am and 5am in the mornings several times, because the caregiver/nurse can't handle a senior demanding to come home. The case manager, Emelda, threatened to report us to the Adult Protective Service if we don't absolutely get a live-in caregiver for 24/7 on exactly the same day of discharge. She refused to listen that family members can be caregiver too. I feel threatened. The demand is a "must" to hire a 24/7, as if this is an ultimatum. I feel she is taking charge to tell us what to do rather than offer recommendations and providing us an email list of agency services for 24/7 in-home care. She promised to send us the list, but we never got it. She finally reported me to Adult Protective Services on the day of the discharge, because she was unwilling to accept family members as the caregiver. I already told her that we are interviewing a few 24/7 caregiver, but that was an unacceptable answer. A family member of 4 people total stepping in to be a temporary caregiver was also unacceptable to her terms of demanding 24/7. Finally, I spoke with Josey the next day after discharge who is more understanding and has more empathy about the situation. Offering a helping hand is what I need from a case manager, not demands and threats when family members are already doing their very best for loved ones. I feel threatened. I feel if I don't do it her way, I will get reported to the Adult Protective Service. It is documented on the discharge paper that she reported me to the Adult Protective Service. It's an insult. It sounds like it's okay if my father-in-law screams every day at Marlora, but it's not okay for family members to step in to be a caregiver at home? Who decides what's best for a loved one? Does the decision land on a family member who cares? Or is Marlora deciding for us and demanding that we need to hire an expensive 24/7 caregiver at home? Also, the evening before the discharge date, my father-in-law said he had bedsores. Not sure why he said that. He needed to see a psychiatrist to prescribe him "calm down" medicine every day. After his discharge, he was calm and happy to be home, and his mental stage recovered right away within one day. So something about staying at Marlora made him a mad men every day, which I don't understand. Update on 9/15/21 (1 wk later): Adult Protective Services came to visit his home, at which our 24/7 caregiver opened the door for her. All is good with no issues with Adult Protective Services. So definitely just a reminder to all who want to send their loved one to MARLORA: MARLORA IS NOT ON YOUR SIDE!!!! BE WARNED!!! Their interest is to have your loved one stay at Marlora, so they can collect $$$$. If you decide to pull your loved ones out of Marlora, you will definitely get lots of threats. So far, one week after coming home, my father-in-law is mentally better. Staying at Marlora made him mad men every day, and they have to drug him up with "calm down" medicine prescribed by the psychiatrist every day. A few days later, they have to double the dosage of the "calm down" medicine, because the nurse cannot attend to him at all times. The nurse there says they must attend to many patients per nurse and can't give him the attention/care all the time. Also, Marlora's case manager promised to send me a list of Agency for 24/7 at-home caregiver, but she never did. So I suspect that these Agencies are Marlora's competitors. If she did, I don't doubt it will be the top three highest cost. This will make Marlora's $249 per-day-stay much cheaper. I can see why Marlora case manager didn't send me the list, because they are Marlora's competitor. Again, a for-profit, self-interest driven facility. Update again: How dare they call to inquire further about my father-in-law's status after reporting me to Adult Protective Service!!!! These Marlora people working at for-profit institution should respect family decision and privacy. BE CAREFUL what you say to them, because they are looking for faults to report u

My mother stayed several days at Marlora under the Respite care program. Her care at Marlora was excellent! I had the opportunity to visit almost every day of her stay so I saw the quality of care. The staff is so kind, helpful and friendly. I felt that my mother received the care and attention she needed. The meals were great. There were day activities for the patients, a communal dinning room, an outside patio for visiting and even a pet animal visitation program. I really recommend Marlora. They gave our family peace of mind.

This facility is terrible, my mother went in because she suffered a heart attack and after 3 days after being in this facility her condition worsened!! The service is poor, they pay no attention to your loved ones at all. The only time they were nice is when my mother almost passed out because she couldn't breathe and if she passed away right there they would've faced a huge lawsuit!! Unfortunately my mother passed away earlier this year and I have no doubt this place was the culprit . They did not give her the meds she required to stay alive, they were completely unsanitary!!!!!!! God knows how much I hate these people and if you love your loved ones PLEASE DO NOT BRING THEM HERE I BEG YOU!!!!!!!!!!!! IF YOU WANT THEM TO LIVE!

This place is awful. I don't reccommend this facility to anyone. Everytime i visited my dad not one time did a nurse check in on him. The only time they would peep their head in is to say they were going to lunch and that if we needed anything to go to the front station. My dad Got very bad pneumonia recently and he was sent to ER. both times my dad was sent to ER they would tell me he was sent because he was having trouble breathing when in reality it was for something else. My dad lost like 30 lbs being in this place. When my dad returned from dialysis they would give him a pill because they claimed he was restless. We never approved for this. My dad was never restless when returning from dialysis, on the contrary, he was tired. At one point he couldn't feed himself and no one was feeding him. All they care about is getting paid. It's all about the Benjamins. Also, if u decide to take your loved one here, and I'm hoping you don't, make sure you go over their meds to see if it matches what they are giving them. Visit them often and ask questions....ALWAYS ask questions.

Took excellent care of first my 92yr old dad in 2013 for 1 month, then my 90 yr old mom in 2014 for 1 month. Caring staff and rehab practicioners. Overall recommend, they were a life saver for difficult life transitions. Thank you Marlora staff.

My daughter has been a patient of this facility for 5 years. The level of care has been good. The staff is very caring. There are many staff members who have been with the facility for years, which is reassuring for long term patients. The facility has always appeared to be clean. Staff has always been helpful to me.

My sister was a patient at this rehab facility after suffering with a broken hip. At the time of her release, the front wheel walker that was suppose to be given to her was not available. She was told it would be delivered but she was not given any information who would be contacting her to set up a delivery. Twelve hours after her discharge, and after four phone calls to the rehab facility, there still had not been any arrangements made. Even though she has been discharged, there is still the responsibility of the facility to follow through on discharge orders and not blow it off. Blow it off is all I can think to say because after calling four times, they can't say they weren't aware of the problem or that it was an oversight. Be warned- The risk of my sister falling and reinjuring herself, the risk of injury to family trying to provide unaided assistance is the risk this facility seems to be okay with.