MarinHealth Outpatient Physical Therapy

It's been more than 7 weeks of trying to get an apptmt as instructed by my doctor. Their recording basically says we will get to you when we can, and if you call multiple times, "it will delay you receiving a response".. (?!) They have a million reasons for being completely non-responsive and then if you are privileged enough to finally speak to a live person, they will tell you they are booked through October! What has happened to Marin General and our medical institutions?! Speechless.

I had a very similar experience to the other one star review. Being told I was going to see one practioner for outpatient care, and when I got there, they said no they only did inpatient care. Then they ignored my questions about the background of the therapist and lastly , they lost the referral from my doctors. Since when did it become so hard to make an appointment?

Same experience as described below. It's a disgrace that MarinHealth simply doens't care about local patients who urgently need help.

Unfortunately I had surgery on my wrist and needed physical therapy ASAP!!! My insurance wouldn’t go through and I couldn’t thank Raynee enough for being so patient with me and helping me with all my paperwork! She went above and beyond!!! My therapist as well, Jen and Marissa (apologies if I spell any of your names wrong) including every other staff member that has helped me on this journey, you guys rock!!! I wouldn’t want to have gone anywhere else for therapy, you guys have all made me feel like family!!!! Thank you for all you do!!!

No one answers the phone whenever I call. It's been almost two weeks trying to get a hold of someone to schedule an appointment. There is no other way to reach the office besides phone. Has anyone else had this much difficulty booking an appointment or even getting a person on the phone?