Manale occupational and physical therapy

As an office manager at a dental office, making patients feel welcome is our priority. Today I took my mother to her appointment, my mother was a new patient. The receptionist just stared at me and I had to ask her if there was a sign in sheet. She was not friendly at all. I don’t know if they were training her but even a smile or hello would’ve been nice. Everyone else was happy and welcoming. Hopefully next time we go she has a smile on her face.

Hi, I tell you that I do not agree with the company's collection system, which seems opportunistic and almost a scam to me. I have missed 2 appointments, one with a call to reschedule and another that I missed. The company called me to change an appointment because one of the therapists was not going to be able to be there, that is, there are 2 missed appointments for me and 1 missed appointment for the company. Now I have to pay $25.00 and they don't pay me anything if a therapist can't. The company tells me that I sign the contract which I did not understand at the time that way, but it is still an injustice because I pay and they CAN change my appointments. The therapists are excellent. I have no complaints about the professional's service. IT'S ONLY THE $25.00 FINE. In other words, my daughter had 2 vaccines in both shoulders and she is still sore but I have to bring her because otherwise I would be ruined by paying $25.00 for each missed appointment. It is unfair.

The staff at this location are so kind! They do a great job with therapy and genuinely care. Front desk is nice and almost everyone speaks Spanish. Highly recommend this location for therapy.

Just had an evaluation done for my therapy, best place I have gone, everyone is so helpful and friendly. Great customer service.