Main Center - North Range Behavioral Health

I was referred because my son is in crisis. The first meeting wasn't necessary. The second meeting was the one he needed. I waited 18 minutes before the doctor came on Zoom. That's 15 minutes after the appointment time. Another 10 for them to say nothing, then they muted me and then kicked me out of the Zoom, which promptly ended everything. I immediately called the office, and the doctor didn't hesitate to contact his assistant before I did and say reschedule, but couldn't call me to say hey let's try that again. What? I left a message for their supervisor, which was also not returned. That voice-mail was my last drop of patience for these people. Then I got a bill today for all this. I told billing that whomever the money was for they could eat it and choke on it and that I wasn't paying them when they never did anything. The only respectful people I came across were the assistant for the doctor and billing. It's the unprofessional doctors who think I can still be charged when they did nothing for my child. Just because you're a doctor does not mean it's okay to act any which way you want.

It's been a little over a decade since I had the misfortune of going to this place, and the damage they did to me in the span of only THREE MONTHS is still not 100% resolved - it was THAT traumatizing. I went here solely for mental health care, I had no addiction issues whatsoever. I brought my records from my previous psych and therapist (I had moved; continuing to see them was not an option) which contained my treatment plan and the medications I was on. I was relatively stable at the time - not great, but better than I had been, and I was on a combo of meds that were working fairly well (I'm bipolar and had been experiencing psychotic breaks due to unrelated trauma that at the time was recent). They assigned me a social worker (I don't remember her name) who was nice at first, but turned on me in the end. They also assigned me a nurse practitioner (Carol Diamond) who was an absolute nightmare and tried to gaslight the hell out of me. At our first appt I handed this clown my records and stated that I'd like to continue the current course of medication that I was on as I found it helpful. She glanced at it, laughed, and said I couldn't have any of it (one is a drug that can be abused but I was not doing so, the other two are not and are meds commonly prescribed [I'm back on all of it now, having found a real care provider]). I was very confused, but she was so aggressive and nasty that I had a hard time even responding as she sat there and berated me and called me a lying addict (to Lamictal??). She forced me to cold turkey off three meds at once, one of which can cause seizures if this is done - I had just had a short series of seizures a year earlier due to this very same thing (different circumstances), but of course I was "lying" about that too (I didn't have my hospital record for that, I certainly didn't think I'd need it). And so initially she refused to provide me with any meds at all. My anxiety (that I was ALSO "lying" about) went through the roof and my psychosis issues began to come back (at a later appt she told me that I was just experiencing some of my issues because of my anxiety... you know, the anxiety I was "lying" about). Fast forward to my next appt (I think I was hoping things would improve/she'd actually read my records and realize her error - never got those records back, either; she said she threw them away), she put me on an antipsychotic (Seroquel) that she was clearly being paid to push, she had mountains of it all over the place. I was not familiar with it, so I took it, and it nearly literally killed me. I suffered more than one of the black box side effects, gained a ton of weight, slept 18+ hours a day for days on end, etc etc etc... can you guess what happened? If you said I was "lying" about that too, you win. I took that trash for six weeks before I had to stop, so it's not like I didn't at least try. At that point it was reiterated to me that I was just a lying addict and if I refused to take that junk then I could simply not come back, ever. So I didn't. It was then that the social worker turned nasty with me and told me that if I just went out and made more friends I wouldn't be bipolar anymore. It was absolutely appalling and at that point I quit going there entirely. My mental health went to hell and all the work that had been done to get me stable before I ended up at this sht show of a place was completely undone. I also later learned, at a disability hearing, much to my horror, that Carol Diamond had 'noted' that I was a "manipulative liar", all because I had asked to continue with the meds I was already on before going there. They used this as the reason to deny me at that time, despite accurate records from both current and former providers which were based in reality and not the delusion that person lives in. I should have sued. It was another two-ish years before I got somewhat stable again. DO NOT GO TO NORTH RANGE EVEN FOR ALL THE MONEY IN THE WORLD. Your mental health will genuinely be in danger.

A mental health professional within your group, diagnosed my friend with bipolar disorder AND it’s 43 years old outdated termanalogy manic depression! (Y’all did this to my father as well as myself roughly 20 years ago. Telling my father that I had both bipolar disorder and manic depression as if they were different diagnosis ) They also told her that they were close, but slightly different. This is absolutely incorrect! It is DEFINITELY NOT OK TO DO SUCH A THING!!!!! You cannot have both bipolar disorder, and manic depression. As Manic depression ceased to exist as of 1980 in the DSM revision 3, and was replaced by Bipolar Disorder. You better check your staff, because I will be clearly informing my friend on your major fvck up!

Allowed others to manage my health care that didn’t have legal permission. Neglected my concern, lied, hung up. Allowed the wrong prescriptions to be filled.

Terrible. If you are looking for MAT program (Suboxone program), I suggest you go anywhere else. Extremely disorganized. After a month of multiple appointments and countless phone calls, they simply have not delivered any results or even written a script. 1 singular call to their competitor Front Range Clinic, and the competitor was able to successfully set up everything in one day. Coming to North Range has been a monumental waste of both time and fuel. Patients with mental illness will find more frustration here than help.

Bottom line, they think their patients are idiots, will lie to them about the medications they are prescribing and then attempt to gaslight them. They prescribed an me antipsychotic (I'm not psychotic) lied to me claiming it was classed as a "umm it's mood stabilizer an atypical mood stabilizer" (such classes don't exist) and then spent three days telling me "if you're not going to take medications...." despite me repeatedly telling them I'm willing to take medications just not antipsychotics. They also refused to give me my property or let me out the door after discharging me, untile I attempted to go out the fire door.

I thought I was in great hands. But I was totally wrong. Was diagnosed with depression and my psychiatrist (Dr. Reyman) prescribed me with Wellbutrin. Was taking it for about 4 months until March 2021. I was running low on medication and asked my pharmacy for a refill but was told I needed approval from Dr. Reyman first. Called the Center to get a refill fast, but they denied me saying I needed an appointment with them first before they can approve of a refill. And the soonest available appointment wasn’t for ANOTHER MONTH. So they cut me off of my Wellbutrin COLD TURKEY, without meds for a month. Hardest month of my life. Finally my appointment comes around and told them my effects on the drug and had to get a lab evaluation. Instruction were unclear for the lab technician and told me to ask Dr. Reyman for clarification. I tried to contact her SEVERAL times always going to voicemail and I left several messages for her to call me back ASAP. But to this day have not gotten a response. I haven’t had meds in months now, my brain is all out of wack, cannot focus or concentrate and have a hard time remembering anything, and also left with intense anxiety. VERY ILLEGAL what they did. DO NOT GO HERE!!! TO KEEP YOURSELF SAFE, avoid at all costs! Especially Dr. Reyman. I now have a lot of health stuff going on, and have to see a doctor on a regular basis, losing all sorts of money. North range has ruined me.

The therapists themselves have all been great, but North Range is extremely unorganized and uncaring. They assign you a therapist that just leaves in a couple months (switched 4 times in less than a year due to therapists leaving them), make appointments then apparently just forget about them and have taken months to get you into a new therapist. They apparently know how to hire good therapists, just can't keep them and don't seem to care what affect their lack of caring and organization has on any patient who seeks their help.