Life Care Center of Cape Girardeau

OMG Watch your belongings when you stay here! I gad a friend of mine admitted for physical therapy. His wife brought him many sets of Addis jogging pants, shorts, and underarmor shirts and underwear. Within the first 24 hours of admittance, much if it was stolen out of his drawers on his room while he was sleeping!!! His wife advised the receptionist of the issue and asked to speak to the administrator. He was not on site, and to date has not returned her calls. The person she talked to also advised that in addition to the problem, they are experiencing a rash of cell phone thefts as well. Her husband tonite, was not answering his phone, and no one at the facility is picking up calls after 7pm. She called Cape PD for a welfare check, they refused saying it happens all the time there!! Yesterday Aug 19th, when she went to talk to the reception, she told them she observed an employee with a leopard pattern bag, with pink trim loading a bunch of straws into her handbag. Theft is apparently common there. The carpet at the entrance looks as if it hasn't been cleaned for quite some time. THIS PLACE HAS ISSUES!! Praying for my friend... **Update** The reason they didn't answer incoming calls last night is because they "neglected" to switch the phone to someone else to answer. *Update 2* The director said to me, no one called Cape Girardeau Police and asked for a welfare check. HE LIED.

Care was overall very good. Nice room and facilities. Very difficult to reach anyone for issues with home set ups after we left. 3 weeks and still waiting for PT set up via social services Nurses were accessible 24/7 if mom had issues or I had questions which was great. I could get in before or after hrs if mom needed me which was great

My uncle was released from the hospital and they rolled him halfway into the room, didn't put his oxygen on him, put him in the bed, and no one came back for 4 hours. His legs were bleeding and not propped up like the Dr ordered. He was nowhere near the call button and couldn't even reach his food. I WOULD NOT recommend this place. They're getting reported to the ombudsman.

I spent the first week here with my mother, Donna Mathis. All the staff was amazing. Yes a couple late dinners but with so many patients it's understandable. Kind nurses & aids. House keeping so sweet. I ask a lot of questions & I never felt like I was bothering anyone. Thank you all for your dedicated service to my mother. Thank you, Donnetta Plunkett, Daughter

where do I begin? The negligence in this place is at its all time high. My mom has an advocate which is myself. I really feel sorry for the other resident that doesn’t have anyone to be their voice. Dr. written orders are not followed. My mother has a written order from her Physician to wear continuous oxygen 24/7, and BiPap anytime she sleeps! Nursing staff failed to administer her any oxygen, on Christmas Eve, The reason being ,The facility was out of humidifier bottles (make it make sense), leaving her with an 02 level at 57%! My question was, where was the intervention when something like this happens, is there not a back up? I got a call from LifeCare at 4 AM on January 22, 2024 that my mother was being sent out to the ER because she was wheezing coughing and short of breath! My mother was treated at the emergency room department For RSV it’s a respiratory virus She was discharged back to the nursing home Around 11 AM that morning, She was assigned a private room for isolation purposes, which I totally understand and I agree with that The problem was when I got off work and I went to check on my mom At 10:50 PM she had been without her oxygen once again The nurse that was taking care of her had not assessed her. She knew nothing about my mom. She failed to even administer her BiPAP machine because she told me it was left in her. other room, and it needed to be cleaned I asked her can she please please come check my mom’s oxygen level since she was off her oxygen for such a long period of time, She was trying to justify herself by saying that was the prior shifts fault that she was off her oxygen So this went from worse to worse because she had been on duty since 6 PM and now it’s 11 PM! The CNA and med tech went down to check my mom’s oxygen, It was at 79% I told the nurse what it was and could she please come and assess my mom. She FINALLY got up from behind the desk! I told her if my mom’s O2 level had not come back up in 10 minutes I wanted her to be sent back out to the ER, Which she did have to be sent back out Because of her low O2 level! My mom is a CHF (Congestive Heart Failure)patient, she was admitted this time, because her heart rhythm went into AFIB rhythm (rapid heart rate) I feel this was from the respiratory distress of neglecting to put my mother’s oxygen on her! I have been working with administration and nursing staff for months now And it feels as if it’s going from worse to worse, No one is held accountable! I am not naïve to the fact that there are good workers out there that does take care of the resident but with all the bad that my mom has experienced it’s hard to see the good it seems like the bad outweighs the good right now and that should be the case in any situation! If Your loved one needs to go to a long-term care facility I do not recommend LifeCare care center in Cape Girardeau, Missouri! If anyone has had a loved one that Has passed away there and they had respiratory health conditions I first send you my condolences, and second of all please don’t let it rest look into it Because the same thing that happened to My mom (neglected of her oxygen, and BiPap) May have happened to your loved one as well, So don’t let it rest if this is what happened to your loved loved one hold them account! There is so much more that my mom is going through at that facility but I feel that I’ve shared enough, To give you a change of mind if this is a place you’re looking to place your loved one! If I could bring my mom home to take care of her, this is exactly where she would be. She has a community of friends (other residents) at LifeCare and she loves their physical therapy, and their weekly activities, so she doesn’t want to leave. My mom is alert and oriented. She is in her right state of mind, so just imagine what the residence that is not able to communicate for themselves goes through!I hope this brings awareness to someone, That may have a loved one there or that may have A loved one that passed away there!

Horrible! The staff is lazy especially Tom or Tim, whatever his name is. He walked right out in front of my moving vehicle like he was trying to commit suicide. I’m surprised he is even employed because he’s not the brightest crayon in the box. The nurses are never on the same page with treatments and someone stole my Mothers blanket. She never got it back after it was taken to the laundry to be washed. I won’t recommend this place to anyone. Get it together.

The physical therapy team will work extremely well. They were better than me then the other staff there. Tray and kelsey were fantastic. They were above and beyond to help me. Even help me wash my hair.

My Mother has been a patient here 3 times now. She's been kept comfortable, nursing staff, especially Crystal, Meagan and Ashley have been amazing!! The therapy staff are the best in the business getting her back on her feet and back home!