John X Qian Md

Dr Qian seems to provide patients with good service. However very hard to follow up with and does not return calls on patients. Not sure what the issue is, but he does not seem to be responsive.

TREATED like GARBAGE The Dr. Office, specifically the front desk is a twilight zone. I have called for two weeks only to get a voicemail recording with a “48 hour response” time. I have had Zero calls from the office for two weeks to make an appointment. What’s the next step? I understand sometimes staff can get overwhelmed so going to the office in person may help. Fernando is the person I speak with and she is nice, but claims she can’t help. She says, the person that is able is not in work right now, she called in sick yesterday. Ok, how about the last two weeks of no one calling. Fernando now changes her attitude to abrasive and apathetic to the customer/me. I ask her well can I please speak with someone who might be able to help, maybe a manager. She closes the opaque window so there is no way to see what’s going on. One minute goes by and a few laughs behind the sliding window. The window opens, there are now three people in view. A women speaks up which I assume has some knowledge of the office dynamic and might be able to help. She is immediately abrasive, clearly does not know the employee that handles appointments called in sick and then tells me she works remotely. Well now she is, “not in”, sick the last “24hours”, and works remotely. I’m beginning to think this person doesn’t exist. Rather than trying to provide customer service both people behind the window are getting mad. A gentleman behind me is observing this and says “Man I am sorry they to seem to helpful”. The lady asks me to leave because “I’m being inappropriate”. I challenge the claim “in what way”? (I’m speaking calmly, not swearing, talking respectfully) I told her I have been calling for two weeks. I begin to leave and she says we need your phone number, I then put the post-it on the counter.

Dr. Qian has been my pain management doctor for almost 10 years. I began suffering from chronic pain at the age of 20 and found him shortly thereafter - so thankful I did. Even after moving out of state, I would return to see him. He has ALWAYS been attentive to my needs, supportive of the next steps in my healing process and for surgeries, and truly seems to be compassionate to my needs and cares about how I’m feeling, which many doctors don’t. After having fusion surgery (#5), I was left completely debilitated, and he was the ONLY doctor/person who cared enough to attempt to find out why I was experiencing the issues I was. He’s done everything for me from injections, to surgeries, to meds, to caring, he goes above and beyond. I’ve personally never had an issue with the staff as I’ve taken the time to see them as people and not scream in their face when things go wrong. What many reviewers say makes me laugh as Dr. Qian is one of the hardest working physicians I’ve personally seen. He is always in one of their offices, works Mon-Fri in 3 different clinics all over San Diego, performs in office procedures on Tues/Thurs in order to save patients time and money from going to a hospital, and operates in hospitals on Saturdays. He’s available 24/7 via cell/text for emergencies, even encourages calling him when there’s an issue, and he attempts to help everyone by taking practically every insurance that there is. The guy sees 155 patients himself per day not to mention the PA’s patients in addition and is always there before and after their posted business hours. It’s entertaining to me hearing people cry and scream about him online and in the waiting room when they are new or have no clue just how good he actually is which is the reason he takes as long as he does. I urge all of them to find another doctor who does what he does without a wait - best of luck to you all!! I’ve been to numerous pain doctors in San Diego before finding my hero in Dr. Qian. My family and I are so thankful for the wonderful care he’s provided me over the years and his multi-level approach rather than just handing out scripts like most of the people reviewing him seem to want and complain about. He has had staffing issues in the past but over the last couple years have gotten on track with answering phones, PA’s, appointments, and every other service you could need their assistance with. Shelby the office manager is AMAZING, she’s the best I’ve ever seen and especially with how many people they see in a day, her organizational skills are stellar!! She’s incredibly kind and caring about me and how I’m feeling and even takes the time to follow up with me after surgeries, etc. I can’t thank you enough for being there for me always and feeling like I have someone in my corner on the days when I feel the worst! Ramona the receptionist, is always pleasant to me and ensures my appointment needs are met, even if I have to wait a few extra moments, I try to understand how busy they are, and exercise patience, and courtesy, no matter how much pain I’m in. I don’t think anyone understands how much work it takes to handle so many people at once. Laverne who is newer to their practice, and incredibly nice, has spent countless hours on the phone with my insurance company attempting to get my PA’s completed in a timely/urgent manner. I’m honestly so incredibly thankful for Dr. Qian and his staff and feel forever indebted for all that they do for me alongside their caring natures towards my never-ending pain and suffering. I genuinely thank you from the bottom of my heart Dr. Qian - you are ALWAYS worth my wait time, and I appreciate absolutely everything you’ve done for me along the years. You’re my very favorite doctor ever for that matter, you make me feel better on my worst of days, and I’ll follow you until you retire! (Which I hope isn’t for many years since I doubt I’d find anywhere near as good, kind, caring, understanding, or gentle as you are!!) you’re one of the only reasons I stay in San Diego, cause I truly don’t know what I’d do without you all!

I've seen many pain management specialists over the years, and Dr. Qian and his associates have always been professional, responsible and listened to each of my concerns. The office is sometimes busy, however a good doctor who takes insurance can be hard to find. He is by no means a pill pusher, but takes a multiple specialty approach, providing referrals for things like physical therapy and braces. Dr. Qian has been able to target my pain through procedures where other doctors have failed. His staff was able to make arrangements for a procedure I needed to be done at a facility that works with my insurance, and although it can sometimes be difficult to get through the phones, a little patience will pay off with the hardworking staff. While the office itself is not terribly pretty, it is functional. There are many treatment rooms and all the equipment and instrumentation necessary to perform many treatments in house.

I know Dr. Qian very well for quite a while and he is one of the worst doctors in San Diego. He is primarily a sleezy workers comp doctor. His social skills are disgusting with an aggressive and condescending tone. It's pretty obvious the guy is just collecting a check and doesn't care about his patients. I really feel sorry for his staff.

Dr. Qian is an EXCELLENT doctor. If he had the support staff he could be a leading dr. field. I have been using Dr. Qian for 12 years and I am incredibly grateful he has saved my life and more ways than I could express. My only complaint is that when there is an issue with the pharmacy or a mistake nobody at the office answers the phone or returns phone calls. If he could get that right I’d give them five stars.

I have never been to a doctor that does so little and yet requires so many visits. Nobody in this office checks vital signs or even follows up on health records. They talk about coordinating with other doctors and calling in to get medications approved, but they don't go beyond prescribing pain killers. When I was in pain and having trouble sleeping, they overmedicated me. Then when new emergent problems occurred, the doctor decided to lower my medication and discharge me from treatment. Just out of nowhere, not even knowing what had happened inside of my body to have caused me all the pain that I was feeling. Their secretaries even hung up on me when I called to explain what happened. Finding a compassionate doctor when you are in chronic pain can be the difference between living some quality of life or just completely suffering through it. I just hope it doesn't happen to you.

They double book or triple book almost all his patients. My first appointment there I waited over an hour to get in. The waiting room is very small only seats 10 people and is very uncomfortable because there is usually many more people in there. Ramona (I believe her name is) is the front desk nurse for most visits I've been to and she is very kind. Because of my age though I feel discriminated against because I am told I'm too young to have pain yet have been diagnosed with Carpel Tunnel Syndrome, Arthritis in my wrists, Severe sciatica & finally an MRI confirming I have a slipped disc between L5-S1 but they made me feel as if I was lying about my severe pain. Just made me upset to be discriminated against just because of my age! 😫