JCH Walk-In Clinic

The older lady at the front desk was so rude and an absolute nightmare to work with, although, the nurse and prover were very sweet and helpful. Would recommend driving the extra 15 minutes to Godfrey.

I went to the clinic for a cut which required 5 stitches. Was told to return in 7-10 days to have them removed. I returned 9 days later, had staff infection in my wound due to not be subscribed antibiotic’s, had the stitches removed and subscribed antibiotics. I am now being charged an appointment co-pay for the removal of the stitches due to it being a different physician that removed the sutures. Seek another facility in Carrollton or Godfrey if you are wounded!!!! A very poor policy of charging for a follow up suture removal!! Also, make sure you advise the physician that you will need an antibiotic!

Will refuse to call DCFS to get consent to treat foster children. If you’re outside the door nearing death crawl to Alton.

Went to clinic on 5/31 for ear and sinuses pain. I was told I had fluid in my right ear I was seen by provider Shively she was very nice but didn’t do a thorough examination she just looked in my ears. She never had me take my mask off ,looked in my mouth, checked my chest , limp nodes, in my nose. Gave me a steroid pack for my fluid in my ears and told me to take sinus medicine, which I was already doing. Needless to say I never got better. I call after 4 days on 6/3 they told me to wait 2 more days for the meds to work .I insisted they needed to do more or call me in some antibiotics They said they needed to see me or wait to see my primary Dr. I decided to come in because I was hurting so bad at this point. The receptionist was very unprofessional she had her kid running around in the waiting room which is not a place for kid to be. She tried to have me pay a co-pay. I explained her and I have 2 insurances and never pay a co-pay and I didn’t get ask to pay a co-pay 4 days before nor was I asked to pay one.She then closed the window and talk to the others in the office about me and ask if Sherry was in today. Like I could hear talk about me.The nurse assistant was very nice and apologized to me for not getting a thorough exam the first time. The provider Jackie or Jennifer was really rude but did a better exam but not thorough either.Thank god I didn’t wait 2 more days to see if my meds work like they said on the phone. Turns out I had strep throat could you imagine if I would have waited. It would have been nice if they looked in my mouth 4 days ago so, I wasn’t sick for so long.I will not go back. Very unprofessional all the way around.

Had to go here many times, staff was friendly and facility was clean. I’m patient and understand there are waiting times when going to a walk in clinic or the doctor but I’ve never really had to wait here. They get you in and out pretty quick! All the doctors listened and nurses were great. No complaints!

They are alright but could use better tests & equipment. I went for covid testing, flu test and strep, all came back negative. I was sicker then a dog, they gave me steroids. I got worse the next day. I went to the er, where I was retested for all of the above and I had Flu B & Brociospasm and the steroids they had given me boosted my flu ×3. I'm sure they wouldn't have given me steroids if their tests had been accurate

It's supposed to be a walk in clinic but you have to make an appointment. When you try and make an appointment it's to late to be seen. Your usually feeling better by than. The receptionist or who ever is sitting in front of the window is ALWAYS very rude but two ladies is usually nice (Snyder lady is nice and a really young girl is too). The others are very rude and unethical. Need to rehire new ladies. Don't say they having a bad day. Their day at work is just begun at 8 am. If they are having a bad day at home. Leave it outside of the work place. I don't recommend coming here unless you don't have no where else to go.

Kaitlyn Sinclair really listened to me and my symptoms. I can’t imagine how I would be feeling still if I went back to the other clinic I first went to. Please give them a chance.I saw prior comments and I know it’s not a walk-in anymore since Covid but nothing is the same. Be patient with your health care professionals please.