JBSA-Randolph Clinic - 559th Medical Squadron

Very frustrating infrastructure. The phone lines are down very frequently, the providers are unsearchable in the Genesis portal messaging system. The pharmacy, labs and providers seem to be ok on their own but everything that is supposed to work to get you set up with an appointment, online and over the phone, is a failure.

Harder to get appointments and if you got an Urgent or same day need .. Good Luck ..You'll be refered to the Emergency room or an outside clinic. Now every Wednesday it opens at 0930 .. use to be it was the 3rd Wednesday of the month ..point .. don't go on Wednesday and the Military isn't taking care of it's population.

I was switched to a PCM at JBSA and can no longer see my private doctor off base due to what they claim was availability. Yet when I call to schedule appointments I am told it will be 3 weeks to a month out to get seen. Then when I finally wait to and get seen I am told their pharmacy policy is 24 hours to pickup prescriptions. Meaning I would have to take more time off work and drive back down from New Braunfels on another day just to pick up the meds. If you can't see a patient for over three weeks it sounds like you have more than enough patients to treat and DO NOT in fact have availability.

Never have I experienced such a careless military healthcare facility. I’ve lived in many different states and had care in many bases but this is by far the worst. Absolutely no one would answer the phone. No appointments for 2-3 months. If you have to be followed for ER visit good luck to you. As a nurse myself I find it shameful that our military families are treated with such carelessness.

I got switched from off base to on base because availability came open. I tried to make a pcm appointment and couldn’t get in for three months. The clinic called back and told me they had walk in hours for my issue at 1230. They then called back to say they were going to let the clinic know I was coming in if I could be there right when they opened. I arranged child care and showed up on time. The front desk said they don’t have a walk in clinic during that time. It’s only at 9 in the morning and no one would have told me that because it’s incorrect. They wouldn’t help me even though I could show the phone calls. So now I have to pay for child care again because the hours I was told are wrong. Super rude and inconsiderate.

I activated a prescription at 8 AM on Monday July 15. Today I go to the clinic to pick up the prescription. I am told that there is no such prescription. How can this be???

Pharmacy was horrible. Dr. prescribed meds because my wife was in pain. They said it would take 24 hours to fill. If it were your family member, you would make it happen. Not busy, just the policy. Went off base to get it within an hour. Not patient friendly. To top it off, there were ants on the waiting room chairs! I thought this was an Air Force facility?? You're failing because you're lazy. Officer in charge should receive a relief for cause.

This review is for the laboratory. As a retired medical professional and an a retired officer the service is truly unprofessional and lacking discipline. The male military member checking customers in was so relaxed sitting in his chair. He reminded me of Al Bundy all that was missing was a hand resting in his waistband. If you have computer issues let customer know what is happening. All I saw was a young man disinterested in his job. The female civilian worker was friendly but in between people waiting for over an hour she decided to clean counters and glass by check in windows. The young man could have done that. I was there for over 1.5 hrs and there was only six people ahead of me when I got there. My god, we’ve got to do better. The sign of information on the dry board looked like it was written by a kindergarten child. I am embarrassed for what is happening with our military.