Jane Mead

Jane Mead isn’t just a terrible physical therapist; she’s a terrible person. I brought her a written medical history and she spent 80 minutes “going over” it with me — concentrating on details that were irrelevant. She spent so much time on it that we couldn’t do a treatment that day. Three days later I saw her for our first treatment, and she’d forgotten major surgeries I’d had that we had discussed. She put me on two machines that vibrate and shake you (I guess to strengthen your core…the jury is out on whether that works), and when I told her it was set too strong and it was hurting my back, she told me it wasn’t. She then sat next to me for an hour, doing nothing while the machines shook me, and harangued me about my life, my personality, my goals, even my diet (I eat anti-inflammatory but she still found fault with it). Anything I said she argued with. I got so beaten down that I started just saying, “yes, you’re right, I agree,” and she STILL argued somehow. She told me I didn’t know what a level 10 pain was (I’ve had ten major surgeries, I think I know what level 10 pain is), she repeatedly accused me of being “guarded,” she told me that I needed to learn how to “push through the pain” with a PT or else I should just go get a trainer (what?? I’m in pain and need to regain strength carefully, so I shouldn’t go to PT where my surgeon sent me?). Honestly, I've blocked out a lot of what happened. At the end of our appointment my legs were so weak and my back was hurting so much I was leaning on the front desk because I couldn’t stand up while waiting to be checked out, and Jane continued her abuse, “Don’t lean! You need to stand up straight! Stop leaning!” and she came over and physical moved me away from the desk. YOU JUST INJURED ME, Jane. This is how someone stands who is INJURED. After Jane’s “treatment” (putting me on a machine and then telling me everything that is wrong with me), my Lupus flared, a cyst behind my knee was inflamed and unbearably painful, and my low back—the thing I was seeing her for—was WORSE. She then had the nerve to send me a bill for a copay of $50. I sent a quick email: “I don’t want to pay for being injured.” She called me and left a rambling voicemail message, which I’ve kept, where she said she only saw me for the intake appointment and hadn’t treated me—then why, Jane, are you BILLING me for both appointments? See above where she couldn’t remember my medical history; now she can’t remember the day she treated me. She was just as aggressive in her voicemail as she was in my appointment, with NO concern about the fact that I said I was injured. Then she said that if I couldn’t afford to pay she would consider forgiving the bill, but if I was alleging an injury, she was going to have her attorneys contact me. Nice, right? So concerned about her patient. Makes me think it isn't the first time a patient has said she was injured. Unfortunately, I never heard from her attorneys, since I wouldn't have minded explaining to them how she treats patients. I did get a call today from her assistant, Carmella, who was passive aggressive and smirked, “So we should just send this bill to collections?” When have you ever gotten a threatening call from a clinic about a $50 invoice? I feel like the lack of bad reviews here has to do with HOW awful she is. I didn’t leave a review for a long time, because I just wanted her OUT OF MY LIFE and I wanted to move on. But this call today was the final straw. I wish there had been accurate reviews when I was picking a PT, so I’m doing this so others are warned. I’ve been to several physical therapists in my life. Some were better than others, but all were qualified. UNTIL NOW. Jane Mead shouldn’t have a license to treat human beings.