I recently had a very disappointing and unfortunate experience from Dr. Mortense staff I might can mention was a discriminatory issue. The receptionist I interacted with had major communication issues which made the entire process frustrating and unprofessional. What should have been a simple phone call turned into a stressful experience. Clear and intentional communication is essential in any professional setting, but it is especially critical in a medical setting where patients already have to deal with enough stress, and on top of that, I asked that my mother needed someone who spoke Spanish, to which the receptionist never mentioned that she spoke Spanish, making it difficult for me to connect my mother on the call. It is evident that the Spanish-speaking staff is not educated enough to politely resolve cultural issues when communicating.On top of that, I asked to speak to the office manager, and after having been talking to her about the problem I have never heard a “I’m sorry that you were made to feel uncomfortable.” She constantly excuses the receptionist’s behavior which made the situation sadder and more disappointing .
