Integrity Rehab - Killeen West

I had a very good experience with integrity rehab. After a arm injury they helped me get the use of my arm back and made it stronger with the workouts they showed me. They are all very knowledgeable and very nice to work with. 10 stars.

The scheduling team at Integrity Rehab is horrible. On one of my first follow up visits scheduled I got a disturbing message about having to be rescheduled because another patient already had my time slot. When I called back after hearing the voicemail I got a different response regarding my appointment. Whatever the case was, there was too much miscommunication for my liking and the whole experience was frustrating. Now again for my 3rd follow up, I was told a certain time for two back to back appointments, only to show and find out the time was an hour later than I was told. Two trips in one day? I don’t live around the corner. The receptionists were not helpful, empathic, and did not provide an alternative solution.

Urgent Alert: Integrity Breach at Integrity Rehab I regret to inform fellow patrons that a distressing incident has come to light regarding Integrity Rehab. Shockingly, it has been revealed that a physical therapist, William Benoit, employed by this establishment is responsible for sending a highly inappropriate and vulgar message. This revelation has deeply shaken my confidence in the integrity of Integrity Rehab. How can an organization committed to healing and support employ individuals who engage in such unprofessional and potentially criminal behavior? In response to this breach of trust, I have taken immediate action by filing a police report. Furthermore, if this matter is not promptly and appropriately addressed by Integrity Rehab, I will not hesitate to escalate it further by engaging the services of my attorney and contacting the news and media. The behavior described could constitute several criminal offenses, including harassment, cyberbullying, defamation, and making threats. Any suggestion of physical harm or threats to safety is considered a serious criminal offense. Beyond the troubling implications of this incident, it raises serious concerns about the culture and oversight within Integrity Rehab. It prompts questions about what other misconduct may be occurring behind the scenes, and whether the organization is truly dedicated to upholding ethical standards. I am extremely disturbed and frightened for my safety in light of this incident. Trust is paramount in the realm of healthcare, and it is essential that patients feel secure and respected in their interactions with medical professionals. In conclusion, the recent events at Integrity Rehab are deeply concerning and warrant a thorough investigation and appropriate action. It's important to note that I have never seen this individual nor heard of him, and I haven't set foot into this establishment in probably over ten years. Until the organization demonstrates a commitment to rectifying this breach of trust and ensuring the highest standards of professionalism, I will be refraining from further engagement with their services. I urge anyone considering seeking treatment at Integrity Rehab to exercise caution and consider the implications of this troubling revelation. Trust is paramount in the realm of healthcare, and it is essential that patients feel secure and respected in their interactions with medical professionals. I am extremely disturbed and frightened for my safety in light of this incident.

Used to bring my mom here and had nothing but good things to say. But after one of her last visit and the passive aggressive nature of it I’m glad my mother’s insurance delayed our services with them. My mother would often see both speech and physical therapy and one day when she went to see her speech therapist was walked outside with a folder but instead of the usual paperwork regarding activities for my mom speech it was filled with PICTURES of my mom with her arm out of the sling and then put back in the sling. It was odd to have taken pictures as if on her end documenting especially when nobody had given the women permission to take pics of my mother.

I have to give a shout out to Abigail, Emily and Amber! They've changed my life and helped me tremendously! It was so great being around them. Amazing women and a great clinic. Thank you all so much!

I go there because of foot pain and problems and they want me to do exercises so I would rate them a 2

I have had the pleasure to use both Integregity Home Heath and Integregity Rehabilitation Service and have been very pleased with both services. After having a total knee replacement surgery, I required the use of both services and from the clerical to the therapists all were very professional and treated me as if I were family answering all and any questions I had any time they arose. They worked with me around my schedule and I know I would not have done as well as I am I am doing now without all of there help. There was great communication between the hospital and home health and then again between the insurance company and rehabilitation services. I would and I have highly recommended this company to my friends looking for physically therapy services.

This is definitely the best place to get PT in the area. The front desk staff are very friendly, some even know your name. The clinic is very good with sending texts, emails or calls to remind you about your appointments. The atmosphere in the clinic is inviting, all the equipment is in good condition and organized. The therapists are great and really care about helping you reach your goals. Reg was my therapist most of the time and he was nothing but awesome! He gave me home exercises, helped me to utilize a device prescribed by my doctor, and pushed me through the painful days to keep going. I came in with a very limited range of motion, although my progress was slow, you just have to keep working hard and trust the process, having a supportive therapist makes a world of difference. So thankful for this place and its wonderful staff!