Innovative Health & Rehabilitation

Me: Hi, can you tell me what my copay would be? (Silly me to think they would provide this just like any other medical provider!) Them: Honestly, it’s better if you look up your benefits yourself. (Because you’ll take my word on what I say the copay will be??) No, thank you. Doesn’t seem your innovations include basic billing support. UPDATE… Reply to owner: The above conversation is the exact conversation I had with a woman in your office. Only conversation I had with your office and ever will. I was literally told to look up my own benefits when I asked the question, can you tell me what my copay would be. Had my insurance card in hand for them to look up. Never even got that far because this is their actual response. No confusion over a conversation that lasted less than 2 minutes. 2nd UPDATE… Response to owners continued excuse on why your receptionist responded so coldly and with zero additional details other than “look up your own benefits”. There was no attempt to gather any further info from me to move forward in your processes. So please address the young women’s curt, unprofessional, and unhelpful approach to welcoming new patients to your practice.

I’m deeply grateful to both Steve and Sylwia for their exceptional care in my recovery from back and leg pain. Sylwia's initial guidance and personalized approach laid a strong foundation, while Steve’s expertise and dedicated work over the following months truly accelerated my progress. Thanks to their combined efforts, my pain completely disappeared, and my mobility has greatly improved in just two months—all without the need for any medication. Their professionalism, compassion, and teamwork made all the difference. I highly recommend both Steve and Sylwia for anyone seeking top-notch physical therapy. Thank you both for your outstanding support!

Alex and Nick were great! I tore my acl and meniscus and had to go to PT for 4 months 2-3 times a week so I spent a lot of time with them. Even when it seemed impossible in the beginning , they were able to help me get my knee back into shape and strong again. Great exercises and support from them!

Ralph Antonacci and his team have been amazing at helping rehab a back injury. He is so well versed in sport’s injuries and worked with my doctor to put a plan in place to a full recovery. Their facility is wide open, clean and so efficient. When I injured knee 2 weeks ago PT was recommended by my orthopedic surgeon, I knew that Ralph would be able to help again. And so far I am on my way to running again.

My name is Karin Quinlan and I have been a patient at INNOVATIVE for four months after my cat swatted me and I fell on the floor and fractured my shoulder severely, and I write to tell you what an awesome job your team has done for me, and that even though I have a way to go to recover, I have already come a long way with the pain and healing, thanks to the great therapists and staff that I am working with at your organization. My lead therapist is Alexander Torres who is an exceptionally bright and very kind young man. My parents were both physicians and they taught me a lot about medical care, and Alex possesses so many of the crucial qualities a great doctor should have, which makes him an outstanding example of the BEST in his work. INNOVATIVE is truly blessed to have him as therapist, leader and a friend on their wonderful team. Another therapist, Nick Guarcello, an associate with Alex, has also worked hard to improve my condition and his medical knowledge and kind, cheerful personality have been essential in my progress. Also, Andrew DeFranco, an aide to Alex is an energetic, intelligent young man who has been available and has done a great job working on my issues. And last but not least, Christine, the sweet, very helpful receptionist is a great, very pretty asset to the image of your company. I am moving to Austin, Texas tomorrow which is a difficult change, but necessary for me, and I will truly miss INNOVATIVE and I just had to thank you and your team for your attention, expertise and medical wisdom and if I return to this area some day, I will be there right away. Best of luck, great success, and much love to you and your outstanding company and its members.

Everyone is a pro! I worked with Gayle and Alex. Both were fabulous! I experienced numbness in my entire arm down to my finger tip. After consistent work with with these two, plus very clear instructions for exercise at home, the discomfort is gone! I am very happy with my experience at Innovative. I don't write many reviews but I had to offer this one!

I have been to Innovative Health & Rehabilitation for after surgery care twice and again for an injury. I was always treated well and have had great recoveries. I have met other patients who have been successfully treated as well. This is the only place that I would go for physical therapy as Ralph Antonacci and his amazing Staff are second to none.

Can't say enough about Innovative PT. JR is great, very friendly and knowledgeable. Would not hesitate to recommend him for anyone needing PT/rehab.