Inland Northwest Therapy

I and my daughter enjoy the therapist but the front desk lady named Jen. Is vary rude when you need to reschedule or sometime comes up she acts as if it’s a crime and is really rude to me. My daughter has asthma and was sick had a horrible cough and she said “if you guys don’t show up your daughter will not be seen ever again” it was so upsetting like come on have some humanity. Other then that love the place the other front desk lady Emma is so joyful and sweet they need more front desk people like Emma :)

From the very beginning I got a bad impression from this office. When scheduling- the receptionist was very rude and snappy, I was 38 weeks pregnant and she acted as if scheduling around a due date was such an inconvenience. But we ended up going to a consultation for my son, which went well. We had no problem with the therapist. When leaving the appointment she said the office would call to schedule. Two weeks went by and I still heard nothing. I emailed the therapist directly and she said that she doesn’t have any availability until June. Which is a month and a half from the appointment where she suggested weekly visits. I’m not impressed with their front office staff or availability. Will be taking my son elsewhere.

They have a great facility in a great part of town. And they really put all their heart into all the children that come through! I would highly recommend taking your kids there.

Terrible communication. Been trying since September to get in here. Called January they told me by the end someone would be calling me to schedule. Now I call and it’s April & they tell me they are booked over 90 days out and I can’t schedule. But nobody ever called me to even get me scheduled ? So now I have to wait over 90 days to get in. Receptionist was rude when I was explaining that I was never even called to see if my referral was accepted like I was told in January.

I have a kid that had been going to lnland Northwest Therapy for speech/ Occupational therapy. Until I get a letter in the mail saying they removed him Because of some absent. I always called in way before he would not be there Due to sick.anther time was I went to old location Because I forgot they moved,so my kid miss first appointment at 2:30 but was able to attend 3to 4 appointment.they say that even when he sick he could have a visual on line,if your not feeling well Your not going to want either. But it's ok for them to cancel appointment,because one of there therapists are 😷. Something not write here.

I've been debating on writing this review due to the fact my son absolutely loved his therapists. They are amazing and wonderful, everyone was so sweet to my son; however, if you have a sick child beware. We moved from TX, so my son is still adjusting to the allergens and just life in general up here. Due to this, he had a few sick days where he missed both school and his appointments. The last time we called in to cancel on our way there, the receptionist seemed haughty, but I couldn't pay any mind to it as I had my child projectile vomitting all over the back of my car. They didn't say anything to me. My son and I then spent the remainder of the day and most of the night in the ER. I had proof of this even. A couple days later, in the mail, I received a letter from them cancelling our services due to absences. I had received no warning prior to this, and I was also under the impression that the typical procedure is to have the parent call in on days to get the nexr available appointment before completely cancelling services. Anyways, I went in the next Monday when his appointments were, hoping I could clear up this whole mess, and I had to drag my son along. They then informed me that they can't fix it, that I would have to wait 90 days before I could even reapply for a referral to them for my son's services, then be wait listed. While I understand being put on the wait list, the rest just seemed absolutely horrible especially considering HE WAS IN THE HOSPITAL. I then had to proceed to literally drag my son out of their office, while he cried and sobbed because he didn't understand why he couldn't go to speech and OT. This was by far the worst handling of a scheduling issue and attendance issue I have ever seen, and I work in the healthcare industry.

I love this place. My daughter was diagnosed with Epilepsy when she was 2 and it slowly started to delay her and I and her doctors saw it but when I went into therapy offices to enroll her no one accepted her. I was struggling so bad so her doctor told us to come here and I have to say. I'm so blessed to have these ladies. It took one meeting with the 3 therapist and all 3 accepted it. They have helped me deal with her seizures and relapes...Everyone in the office is so kind I couldn't do it alone. Thank you inland NW therapy for all you have done to help me and little miss!

I have had two daughters who have had therapy at Inland Northwest Therapy. Both have loved their therapists and made great progress. I am a father of five children. The kids who are not in therapy often go along and spend time in the waiting room. During the winter our children have often developed illnesses 2-3 days after going to the therapy office. We figured it was coincidental, it is a pediatric place, germs often spread there. Until recently when we learned that Inland Northwest Therapy's aggressive discharge policies are likely the a reason for the constant illnesses in our house. We received a discharge letter today for our daughter, with no prior warning that they were considering this action. She has had an early Monday morning appointment, we have occasionally canceled late on Sunday or before the office opens on Monday morning because our daughter is ill. We have canceled because she has developed a cold or stomach flu over the weekend. She is 5 years old and as a 5 year old she is not the best at keeping her germs to herself. Today I called the INWT office and spoke with the Office Manager, Jenn. She tersely told me that it was our choice not to bring in a sick kid, if her symptoms appeared within 24 hours of her appointment. If this is the expectation that parents should bring their ill children into the therapy office it is no wonder that we have so frequently caught illnesses since our children were seen at INWT for physical therapy. Obviously preventing spread of disease is not a priority for INW Therapy. It is so disappointing to see a place that employs wonderful therapists is at the same time more concerned about billable hours than preventing their clients from catching illnesses at therapy. ____________________ After seeing your response, I am even more frustrated. We received no warning letter at all. We called our pediatrician and asked for a new referral. The person at our pediatrician's office was also shocked to hear of our experience and said nothing of receiving a letter from you. As a matter of fact your office manager did imply we should bring in sick kids. I asked "if my kids get sick within 24 hours of an appointment what should we do? Just bring in sick kids and expose others." She said "that is your choice as a parent." It was clear from what she said you are more concerned about the 24 hour time period than illness. I understand requiring a 24 hour notice policy for changing or cancelling appointments if the situation can be foreseen, but if a child wakes up sick that should not be held against a child. Period.