Horizon Therapy Services (SB)

I have nothing but great things to say about my son’s OT and Speech therapists Ms. Sara and Ms. Shaunna! My son has been working with them for a while now and he has improved so much since then. They have both been amazing and understanding when we haven’t been able to make it because something has come up last minute. Sara really went above and beyond and helped us adjust our schedule with her to work with his speech sessions and having therapists like these awesome ladies makes a world of difference on this journey.

Attention parents, you have to be present in class with Ms Sheila from speech. The reason is that on March 28, she caused behavior to my non-verbal autistic son, because of that he scratched her but it was because of the behavior that she provoked in him. Sheila scratched my son and still taunted me by saying, “ouch, ouch,” in front of me. She wanted to pretend it was an accident, but it wasn't like that and she didn't even apologize. This should not happen, it is a lack of ethics in her profession as a therapist. Sheila has been trying to do her job as a therapist with my son for 3 months and she still can't make it work. Parents be alert.

I’m making this feedback for Ms. Annay, she’s one of the best occupational therapist that we’ve ever had. She’s very patient, understanding and knowledgeable. My son learned a lot from her even when it comes to feeding and she gave us a lot of tips and ideas to help my son. If there’s a chance again and it will fit to my son’s schedule, I will definitely choose her again but sadly she doesn’t have availability that will fit to my son’s schedule. Hopefully one day🤞🏻.Thank you so much, Ms. Annay for all your help.

My son has been attending Horizon for a 1 1/2 and I absolutely love his OT therapist Ms. Melissa at the SB office. She’s extremely hands on and expresses nothing but care and concerns for my child. I highly recommend her. Before Melissa we attended the Rancho Cucamonga office with Ms. Janice and O had the same experience with her.

I was so nervous about finding the perfect speech therapist for my daughter. Thankfully I came across Horizon Therapy! Shaunna is my daughters speech therapist and she is amazing! My daughter enjoys coming every week to see her. I have seen tremendous improvement on her speech. Shaunna is so kind as well, and explains everything afterwards. I truly appreciate her helping my daughter.

My Therapist is Ms Brenda, she is like my sister and so soft spoken , very smart. I been coming to hersince I had a back injury and bot only am I getting better but the stretching is wonderful. Truly a class act. Ms Brenda is the best teacher and therapist I ever met

Miss Sara is a good therapist would highly recommend her my son has improved in many ways . She explains everything about sessions and how it went, I’m very thankful for every session we’ve had and the help she’s gave my son.

I'm a mom of a 4-year-old autistic child.  I have never felt more humiliated as a parent as I did yesterday.   This place is unbelievable on professionalism, staff and the way they conduct business.  Yes, business, not service.   They don't care for your kid’s autism diagnose or the struggle they go through because of been autistic.  They just care for the next available customer to keep charging the insurance or copays.  This office is not suitable to provide service for autistic children’s, point blank.  My daughter has had only 2 outbursts from the first service appointment.  Yesterday was one of them.  Another kid had a water bottle and left it open in a chair.  I was holding my autistic daughter with my hands and arms around her so that she won't be running and screaming with the other boy.  Meanwhile my other daughter got the bottle of water and dropped it in the floor.  A therapist who has been rude not just to the receptionist but also to another therapist was the one that helped to clean it.  She was also the one complaining about my kids and myself.  I don't know her name.  I personally saw and heard this same therapist tell another mom that she couldn't leave because they were not a daycare or babysitters. I was struggling holding my daughter and trying to get her to calm down, my other daughter walking away from me.   There was a total of two to four therapists and one receptionist who saw what was going on.  They work with kids.  They could have handled the situation differently.  None, not even the receptionist try to help me or approached me to say something.  They could had easily approached me and tell me.  Hey mom, we noticed your daughter is not having a good day.  Can we reschedule for next week.  I could had gotten up get both of my kids and get out of the lobby.  My daughter was taken inside for the OT therapy. After 30 minutes, I was asked by My daughter’s speech therapist to go inside to her room with my other daughter. I was told that there were several complaints against my daughters and I, from therapists and parents.  That my daughters and I don't have a good lobby behavior and that I could wait in the car instead of the lobby.  I'm more than welcome to go in and sign her in, but if my daughters cannot behave, they will not be allowed in the lobby, and a possible discharge from the program will be in place.   That I'm not been single out, that has had happened to other parents.  That had been asked to wait in the car or had been removed from the program completely.  This office doesn't just focus on autistic children.   They do provide services to other people who are not familiar with autistic behaviors.  They should have a waiting room specific for parent with children diagnose with autism.  They don't have any signs where it states that water or drinks are prohibit in the lobby.  That kids must stay chain to a chair, especially the ones that are taken to this office to get help on learning who to deal with their diagnosed.  I will be reporting this to Health & Human Services, DHCS and Autism Speaks