Hopebridge Autism Therapy Center

They have the worst communication in history. My son was on the waiting list for a year and a half. I was told he was supposed to start this year at the end of February 2024. I took off work for orientation and an evaluation, once March hit I never received a phone call for a start date so I called and they said that his insurance reached a max of patients that they can accept and to just wait to see if something opens up. It is now the end of July 2024 and they are just now telling me they don’t accept his insurance anymore. I don’t like when my time is wasted nor poor communication. Thank God I’m on the list at other ABA locations. Hopefully I have better luck with my other options.

Nice experience so far with respect to intake process, my child started going here since today. Will give more detailed review after few weeks…

I started this process last summer 2021 , was told 6-9 month waiting period for my son . Communication was good but around January the intake went cold with no communication . I was emailed in March and informed there was a merger and that we should be start ABA therapy in late April or early June . I loved the clinics facility’s and staff , however here we stand in middle of June with no start date . Had actually a estimated time with another clinic but hopebridges clinic was top notch so I chose them . Wish they would have been upfront about things or I would have been pursuing other help from my son . Still would love for my son to attend this place

I have had such a hard time with this clinic. I started the process to get my son into the clinic and at that time there was an opening coming in May. While in the process of getting him in the company was taken over by another company. When the company took over we had to start over in the process. Then we finally was able to get into contact with the new scheduler but by then the first opening was in June. The person scheduling called and we agreed on the 5th of May. I know this because I always book my calendar while on the phone. However, the actual appointment got scheduled for May the 4th instead. It was emailed to me but I missed it. When we showed up on May the 5th we were shocked to find out it was scheduled for the 4th. While there we were told that we could come in for the evaluation on May the 13th at 1 pm. We accepted and was told that we were now looking at a July start date. When we showed up on May the 13th we were told that we were not scheduled for the evaluation. The manager said that he would reach out to the scheduler to get us in the following Monday. I waited all weekend to be contacted but nothing. So I then emailed the scheduler on that Monday to ask about getting scheduled. Today it is Wednesday and no reply yet. I called the office again and they said they would reach out to the scheduler to see if I could get scheduled first thing. This is the worst experience we have ever had with an ABA clinic. If it were not for the fact we are so limited due to the type of insurance we had, we would not even bother. But sadly we are stuck.

The people that work there now are incredibly rude. My child used to enjoy going there, and now he begs me to stay home. There is no rapport between the “counselors”. I would think of this place more as a baby sitter than a place of healing. There are some people that are helpful. Unfortunately they aren’t the majority. I am truly upset that a situation that is supposed to help. Has ended so so sooo badly. Avoid this place at all costs, but if you have to come here. Just keep an eye on your child’s reaction to having to go there.

I turned in everything they asked for and 3 months later haven’t ever been able to get a phone call answered or email responded to. I understand that there’s a wait list but they should atleast have someone who reaches out and lets you know what’s going on like all the other ABA centers I’m on the wait list for. Seems like this place is probably overwhelmed and unorganized.

This place is wonderful, such a caring staff. They have helped my granddaughter in so many ways. I thank God for Hopebridge.

great employees and they love the kids they work with