Highland Palms Healthcare Center

First; my opinion is based on our personal experience, my mother stayed there for 3 weeks after her surgery. My respects to any others who had commented about this place. Here we go: The facilities: Very clean and organized. The cleaning crew work all day long from room to room making sure it’s clean and disinfected. The personnel: They all very very nice and always asking us if everything was fine. They really care about my mother’s well being. The nurses: They travel with medicine carts giving all the patients their meds making sure they all get them on time. Social Services: Always looking up for my mother benefits and what ever she needed for and after the stay. The therapy crew have all they need to keep in shape the patients plus their proper therapy as needed depending on their situation. Thank you to everyone GOD bless you all. Special thanks to: Damian, Chloe, Enedina, Amri , Mimi, Laura, and many others. We are very happy with your service and honestly…”your patience”. I know is hard to deal with elders specially when they are grouchy and restless.

Some of the staff were very friendly and understanding My mother was at the center for about a week or so after being in the hospital, while at the center she fell on October 31st I visited the next day and she was in a lot of pain and wasn’t able to get an X-ray until a day and a half later the med nurse just kept telling me she already asked for X-rays and she gave her something for the pain. Hospital called me to let me she fractured her hip, and the after her surgery Highland Palms didn’t accept her back they said she was trying to elope and they never informed me even though I visited everyday accept one day.

Initially I was confused. I had never Been as sick as I was. Over time I began to feel a little bit better,and was happy to be there. I knew there was no way I could take care of Myself. The staff were very accommodating, to the point if you wanted a snack that they didn't have,just give them the money and the administrator would see that you got it. That is of course if it Was something that wouldn't harm you. As I got better I had to do physical therapy. Mostly walking to strengthen my lungs, and my body. I also started getting visits from the cafeteria Staff. I lost weight too fast and they thought I didn't like the food. But, I did. So I bought some Snacks,and they came back saying I needed to tone down the snacks. The better I felt, this became an on going joke, for me. I can't think of too many places where they take care of you. You get three meals a day, with snacks. Your own personal TV, they wash your cloths, change your bedding, talk to you if you are lonely or sad. Yet always respectful, even when you are not. I have heard people complain, but I realized these people have complained all their lives, because that is What they do. I was there for (4) years.

This facility allowed my friend to sit in fecal material for over an hour while he is ringing for a nurse to help. He calls us who then call the front desk and advise them of the situation and suggest that they do their jobs only to have the patient berated on front of other patients and told to never do that again because they are short staffed on weekends and he will just have to wait his turn.

I want to give praise to all of the staff in the rehab team. They have helped me achieve gains way faster than I dreamed possible The best part is the friendliness and the laughter Which makes it a pleasant environment

Therapy has been so helpful. Tiwi and Alice helped me get onto a wheelchair when I thought I count do it. But with their kindness and assistance I was able to. I would recommend therapy with these two therapists if you are looking into getting back to your normal self.

I really love the rehab team at this facility! Alice, Tiwi, Kevin, and Alondra are always very patient with me and encouraging which helps me do my best during therapy sessions. I would recommend this facility for therapy!

Occupational therapy has been amazing these last couple weeks. I thank the OT staff Alice and Jennifer for their outstanding care. ThEyve taught me how to get dressed and be self sufficient. I would recommend it to anyone. Now I don't need to ask for help to get my pants on. Thank you.