Helio Health Meadows Integrated Outpatient Clinic

Okay so heres how these reviews are all going to look, either five stars and great words of affirmation, or 1 star and lots of excuses and negativity. There are rules and recommendations to follow, and when your ready to get sober you will follow them. And if you do, and put forth some effort, there's nobody at Helio Health that won't bend over backwards trying to help you bridge gaps. They don't work FOR you, they work WITH you. When I was ready for the nonsense to stop, and willing to do what needed to be done, Helio Health helped me change my entire life. It works if you work it.

On their methadone program... They send you home now with two bottles for the weekend because they're closed. Went to take mine this morning, and those bottles had leaked all over the place and there was barely anything left. When I looked at the bottles I could see that the tops were put on Willy Nilly... And weren't even straight... Then when I open them, there was no seal at all in either bottle. I mean they're always doing 50 million other things while they're supposed to be waiting on you when you go to get your methadone. So of course, I try and call all of the numbers and then some... No answer... So then I take a $25 Uber ride to Helio, this was my Uber cash for the week and it's gone... So I have no way to get to my serious and mandatory healthcare appointments this week... And of course, when I get out of the Uber all of the crackheads who linger about the place... Start screaming at me and calling me stupid because the place is closed... Of course I knew that and asked them to shut up.. Then some woman answers the intercom... And immediately talks to me like I'm a piece of garbage under her shoe.... Just like everyone else does to an addict... And she refused to help me... The only words of wisdom she left me with was that the ER "might" help me, but she didn't know... And it wasn't her problem, I guess. So I went home after wasting money and time that I don't have... And I called again. I got the same lady that I spoke to when I went to Helio, and she treated me the exact same way. She refused to give me any numbers I could call, and she refused to offer any extra help other than the ER suggestion... And she hung up on me for the third time. So I have no other choice but to break my sobriety this weekend that have worked incredibly hard on... And I have no money... So I'm going to have to do something or somebody that I don't want to do... Just like old times... Today Helio made me wonder why I even tried to help myself in the first place... So I may never even go back. If they don't care I don't care... and they made it quite clear they don't give a hoot...I told the lady on the intercom and on the phone about the fact that I would have to break my sobriety...among other things... And she hung up on me. So if you're thinking about going to Helio for help and you have other options... I would take the other options... Because what they told me today was that they basically don't care about me at all and that I'm garbage. I hope they have a nice weekend off. My weekend is going to be hell on Earth. It already is. Thanks for nothing Helio.

I want to please encourage anyone and everyone who may be struggling right now. It may be hard and uncomfortable to come here, but once you’re here, congrats, this is the first step you can take to better yourself. Please utilize the 24/7 Crisis Center, it saved my life. THANK YOU

Terrible reception and scheduling. If you try calling they either don’t answer or they do and put you on hold and make you wait until they disconnect you. Colossal waste of time if you’re trying to improve your mental health. I’m still in the same position I was a year ago because of the awful staffing they have working in the front.

This place has been prescribing my sister with suboxones for almost 15 years. What kind of doctor does that? I'm fully aware of what suboxones are used for, and to treat the original addiction for what it was is fine. But instead of weening her off of them, she has now become addicted to them and her entire body is now shutting down. They don't care, they just want their money. If you need any kind of help for yourself or your loved one, do NOT go here. If I could legally get ahold of her doctor and speak with them, you have no idea the earful I would give. That doctors license should be taken away. I'm absolutely disgusted.

When people go to these rehabs people need to remember it has to be about the I if it's not about you who is it about??? Once you let it come off of the I it allowes other people to affect your program! When you come here take charge stand up And build yourself up. Definitely take advantage of the situation. You won't find places really trying to help people out. When you come here look at things differently and become apart of a better future. I came here to get clean and sober so I can be a better parent to my children!! I only had a drug issue. I haven't had a dirty urine in a year and a half . For me that's amazing!! Small steps for a great future. When I leave here I want to place a bet on never using again as long as I'm not hurt. I really came back this time because I had an issue with taking a pain medicine I was going through Suboxone therapy and I got hurt!! I didn't relapse to get here I feared using street drug's!!! So I needed something for my pain I was given Suboxone that ended up being an issue with me taking care of my children and having Suboxone so I went on to methadone. I hope I won't be in all sorts of pain once I'm off of this medicine. I know it would have probably been easier to just get hydrocodone instead of methadone. I have a implant screwed into my ankle and my knee a metal pipe connects them together. A nice surgery that rebuilt my leg up since on methadone and Suboxone I haven't had much pain. Just concerned about it when I get off I'm getting ready to go down on my mg now time to wein off of this stuff. Great place to go and get better. I wish you all the best make your program what you want it to be!! Don't let others make your program. I had a great Suboxone doctor and a great methadone doctor. The nurses here are amazing they are professional and they care about there patients they do there jobs and don't expect anyone to get in there way!! Security here is good also they won't bother you unless you bother them or there place of business. Take advantage of this program like I said not many places help people out!!

This place is horrible, my sister was here trying to get help to get sober and help for her mental health. She did not receive the proper care or counciling. She died there, and they said they were having a cleaning service come in and clean up the fluids from the body. When my family member arrived to pick up my sister's personal belongings most of her stuff was missing, gone, taken before our family could collect our sister's personal belongings. A call was made to the rehab center asking where her stuff was and we were told they don't know where her stuff is.

11-16-23 UPDATE: No improvement, it was lovely of your office to expand a receptionist area just so that there are *that* many more ignorant and unhelpful faces to be met with to start. It is wholeheartedly baffling how nasty the HELP staff are to you before you can even get a word out. Don't work there if you hate it so much but don't take it out on the people who NEED the services provided by this office otherwise. I sincerely wish each of you actually showed your name badges so you could be reported right up the chain. Still 0/10 recommend. I've wasted 5 years giving this place a chance, and what a waste of time it has been! I've had 9 different therapists and 2 different psychiatrists due to their high turnover rate in employees, their other staff are 9/10 times WILDLY ignorant and truly will not lift a finger to help you any further than they're required, if that. I've had 3 employees here treat me the way I would want them to, compared to the 50, 60, 70 different folks I've come in contact with in my time here. Honestly, the only reason I haven't left is because Syracuse doesn't seem to have much else available for successfully helping treat mental illness. Simply put, I don't recommend care here.