Hayward Wellness

It’s been 3 years that’s I’m going there for appointments I wanted to get it none stars because the hospital laboratory she is very aggressive with the patient I hope she changes her methods to get normal and kinds talking with the patients the laboratory specialist is Emily L with the glass-wear

I transferred my Mom to this clinic, thinking that we will be accommodated in a timely manner after I got disappointed with the care given to my mother at Tiburcio Vasquez, wherein she’s never been seen and followed-up by a primary doctor but rather mostly NP. I guess, I was wrong once again. ‘Coz they are worse! It’s been past 3 months now, and we’ve never heard from them at all to even get my Mom started with them. 3 months that she’s been on their waiting cue just to be admitted:( Not a follow-up call, and my poor mother has been waiting to be seen so she can atleast continue getting a refill for her high blood pressure. Definitely very disappointed with the service.

Im no recomend this clinic its terrific too much time for wait in lobby and in the cheking room and other time more for give you an apoint me to back. No no no and the managger its just taking his peopple and no cheking. Everythin its good

The lab is very rude and unprofessional. I highly don’t think they know what they’re doing, due to the fact they sounded like they were training someone on the computer and the lady had an attitude. I get we’re all human, and some days just aren’t ours, this isn’t the first time tho. They also drew about 5 tubes of blood from me and didn’t offer me any water or even 5 min to sit to see if I was okay after. Especially being pregnant. They schedule your appointments on their time, not your time. And it’s constantly hard to get in reach with anyone there to switch the appointment they made to fit your schedule! Not sure if I feel too comfortable continuing to come here after prenatal care is up. I’ll be switching to Eden Medical Center.

There are communication problems within the departments. My initial phone call, they wanted a referral faxed. So my doctor attempted to fax it and it didn't go through. I went directly to the Wellness Center and the front desk faxed it over to the referral department for me. A couple weeks later, no call back. I gave time thinking there may be a lot of things going on behind the scenes. My next call I was transferred to the referral department. They told me they don't take faxes anymore... and to go through their portal and do it. I have to wait another week to get approved for that next. There is a lot of inconsistency here and time wasting due to it. If my issue were more serious, this would have been a massive problem. I'm guessing since I'm an outside patient things are like this. If my primary doctor WAS in the Wellness Center things would have gone smoothly. But still, the info needs to be correct for everyone. + 1 star because everyone I talked to was kind and patient! Will update if I ever manage to get an appointment with a specialist here...

Guys, if you have any other alternative, please never use their service, this place is terrible. They simply don't care. If you want to make appointment, they will have nothing available for at least 2 month, they will just cancel your appointment for any damn reason and then not reschedule you, their call center guys will keep on apologising for this but they wont help. You do blood work here, no doctor or nurse will ever bother to call you back with your results and further action. Really this place should be given negative stars but there is no option for this. Please if you have any other atlernative, stay away from this place.

Absolutely THE WORST front desk agents. After multiple tries, and long wait times behind the line, the lady (Rafaela? Rosalinda? Margarita?) kept hanging up on me in the middle of our conversation, or just picking up the phone and hanging up right away! If you hate your job and serving people so much you don’t belong there! Someone might be in pain and instead of helping them out, you keep adding to their pain! This behavior is unacceptable and this lady must lose this position, cause she doesn’t belong in customer service!

This is a TERRIBLE place to go to. The lab technicians, front staff, security guy and some of the nursing staff are very rude. They’ve messed up on my mom’s appointment dates more than once and have made her come back and forth to get lab work because they would tell her to come one day and when she was there they told her to come another day and then going back again they did the same thing. The lab people are not gentle. They’ve hurt my mom before while taking blood work. They can’t even greet the patients nicely. It seems like they just want to get through their job and finish. They have zero empathy, respect and patience.