Hayward Healthcare & Wellness Center

My mom was in this rehabilitation facility for two weeks. The staff catered to my mom's needs. To be honest it wasn't a happy place to be in, however it was needed for her recovery and they did just that. The nurses and therapist did exactly what they needed to do, to get her out of there and home in a timely matter. Noemi one of the upper staff administrators and Nona the coordinator/ case manger were superb. Both ladies were very helpful, informal and super nice with all ofour questions and needs! To all the other staff working there and with my Mom thank you!

My husband was there for only 4 days. The first day I had a few small reservations like room size, etc. but the next day things began improving. There was a doctor who visited the facility daily to check on patients and make the appropriate recommendations/decisions. Appreciated the facility had a clean smell. Not like disinfectants but no smell at all. The staff was accommodating and professional. As in regards to our loved one, of course you want everything done for them asap, however that’s unrealistic. Whenever when visiting, if my husband wanted something done and I requested it, they were fairly prompt addressing the request.

Sharing our loved ones experience at Hayward Healthcare. Our grandma was put in hospice and it was tough for all of us.the support my granny has gotten including ourselves was great. Only comment is the building is old. Common restrooms are old but aside from that staff were friendly and attentive.

This place is horrible! My mom had knee surgery and this place was recommended for her by her doctor for recovery after surgery. The nurses or staff whatever those people called because I’m pretty sure they’re not nurse’s! They didn’t know why my mom was there for we kept telling them to follow what the doctor recommended to do for her like apply ice , pain pills, therapy etc,etc they kept asking is what was the reason my mom was there for. The nurse didn’t know what kind of medicine my mom was taking so she took the whole packs of pools to ask my mom if she remembered what she would take. Also the lady next to my mom her roommate fell and they left her on the floor for like 20 min my mom kept pressing the button to ask for help but no one would come in so my mom tried her best to help the lady and got off her bed and went into the hallway amd screamed for help! My mom could not believe this and FaceTimed is and we saw everything! The lady would scream for help and for her to be cleaned amd they wouldn’t no anything . Thankfully my sister was by mom most of the time and would help my mom . We decided that place was a nightmare and decided to bring my mom home. Please someone needs to do something about this place! I will make reports and show proof of all the things that are happening in this place! We can’t let these people treat these poor elderly, sick people like trash! It’s disgusting!

My grandmother told me She was in pain that not once the nurse emerson walked in her room to give her medication , she wasn’t given the correct medication since she got to the place that my grandma had to take her own, she was in pain and no one walked in her room when she wa asking Sunday from 4am to around 10am until no medicine until of her daughters showed up and asked for pain medication since the nurse never came in the room, eventually someone someone gave her a medicine and my grandma didn’t know what it was and she asked what type of medicine it was and they didn’t want to tell her what it was. when my aunt spoke to the nurse Emerson he tried to tell her to be quiet so he can explain that there was a camera to prove he did walk in the room 4 to 6 times to ask my grandma how she was feeling and to give her medication that night and my grandma said she had never met or talked to since him until she decided to leave the facility. Grace told my aunt that the pain medication norcos was only given unless the patient asks for it And when she was in pain no one was around and her red light was on for a while. Just to prove that no one was around when patients needed help My mom witnessed an accident that made her get up with pain from the bed to look for help because no one was around. My grandmother’s roommate who also had surgery done fell from her bed and was laying on the ground screaming for help for roughly 10-15 min before someone actually came my grandmother recorded the who ordeal which is when a nurse caught her recording and told her there was no need to record but the other patient was being awfully neglected. Not once was her family notified or anything

My dad was here for rehab after he had a stroke and was needing rehab. We had minor concerns in the beginning but management was involved right away to rectify it. He received good care and therapy.

Very sad place, not sure how much you have to pay to get the help you need here. A lot of screaming for help coming out here.

Take your family and run is all I have to say I give 5 stars only to the pt team period that place is a mickey mouse operation Don't know how to treat travel nurses bye bye 😭😭😭 I worked harder then your own staff some many incompetent lvns so sad only one is with it period get y'all facility together