Hands-On-Care

I was really looking forward to my appointment. They had to reschedule due to a call out. Not a problem, life happens. I waited over 30 minutes to be seen and more patients piled in. So a week later I went in for my initial evaluation, nothing was done except gave me two exercises and said I should come back every two weeks. My therapist Mack Devy seemed bothered and was very dismissive. The fact that I have rheumatoid arthritis… seem to be all he needed to hear. he explained to me that they were very busy practice and there wasn’t a lot that they could do for me. Appointments would be better served with other patients with more treatable conditions. I am obviously aware that RA is a life long struggle and I came here looking for tools to make it more manageable. Instead I was met with attitude and unprofessionalism. He could have said I understand you are here bc you have trigger thumb, as I’m sure you are aware it is exacerbated by your RA. (I recommend being seen every couple of weeks and ensuring that you stay on top of your daily icing and heat therapy as well as stretching.)He could benefit from some coaching on communication. Do not recommend. Recently had the best experience at Stanford hand therapy in Redwood City.

The provider Saba seemed very knowledgeable but that's all. The admin side seems to have some issues every week; I had to request the misspelling of my name four separate times before it was corrected, I got calls almost every week for appointment cancelation or rescheduling, and at one point, they had written on my profile that I had a shoulder injury which was some other patient's info being logged into my profile by accident. Almost everyone here have been weirdly condescending or unprofessional in some way, so it wasn't worth it even if the provider was good at her job. Would have loved to see some kindness and empathy at a place that treats injured people. I tried it for a month and will not come back here nor recommend it.

Horrible. I walked out after 10 minutes. It was so unprofessional and dirty. I only spoke to a student and never the therapist. However, they still charged my insurance. When I called about this they said I received care. That is completely untrue. The director, Saba Kamal, never called me back about my experience. I have told the doctor who referred me to not send any more patients to Hands-On-Care. Read the other reviews. I wish I had read them prior to making an appointment.

There are some very nice therapists working here, but overall I found Hands-On-Care to be very rude and unprofessional. Within seven appointments, they twice made errors in regard to my appointments’ scheduling, had me wait several minutes without being greeted, etc, however had no problem turning around and charging patients steep late arrival/cancellation fees. Customer service, and patient privacy/confidentiality also tends to be an issue, as well as office cleanliness, as they eat meals on the same tables that they treat patients and do not disinfect them between clients. The office is also littered with rude signage, which gives it an overall unwelcoming feel. Won’t be back.

I find this office a breath of fresh air from compared to any other I have been too. The therapy I’m getting for my thumbs has been so helpful. They are working to relieve pain I’ve been experiencing for several years now. While waiting in between therapies you can talk to another patient at an adjoining table.Not sure why there are any negative reviews but that is not my experience.

Stacy and Saba are the best. I would highly recommend this place. They are knowledgeable and thorough. They will take the time needed to give you the best therapy possible. They are not going to rush you just so they can we go to the next patient. I am so glad I came here. There are some negative reviews here about Saba's direct communication style. I can see how this might make some people uncomfortable.

If I was writing by how I'm feeling at the moment I would've given them a one star, but as annoyed as I am I need to be fair and give them what they deserve. The doctor therapists and aids are so sweet, friendly, patient, professional, and knowledgeable. I really enjoyed every appointment, it's like going to a friends house and just chitchatting well taking care of a medical issue that needs to be tended to. The reason for my frustration is that I planned my appointments around the factthat I am starting a new job and I would like to have this taken care of before I start. I made it very clear to my therapist several days ago when she checked to see if there is an appointment available this morning because I was seeing my other Doctor Who needed the results by 2 PM my appointment time, and she reassured me that that wasn't a problem and it would be there. I got to my second doctors appointment and no progress reports were sent so I called the office, I was told to just tell my doctor that it's the same and I need surgery, I felt a little confused because that was the whole point of going to therapy so that he could get an opinion after my therapy to see if he needs to proceed with surgery. Unfortunately that did not happen so now I'm waiting in the wins and will be starting my job on Monday most likely before I could get any kind of resolution and it's very frustrating considering I started this whole process last October to make sure that if I did need surgery it would all be taken care of before I started looking for jobs and now here we are. Oh well maybe if I wasn't so organized it would've worked out differently, I really feel like communication is the best way to go if you want something accomplished properly and in a timely manner, but this time I guess it just didn't work. Regardless yes I would choose to go to this location again and yes everything else there was perfect!!!

Depressing environment. Rude, patronizing therapists. I wouldn’t recommend this place.