Worst communication ever!! After several calls and repeating myself 4 times to 4 different people they told me my child was accepted and booked for weekly appointments starting 1 month out. Before he has his first appointment they told my he was only actually booked for 3 appointments as the schedule was changing due to the end of the school year, but that they would figure something out. I didn’t hear back. At my first appointment the therapist told me she was on vacation for the next 2 weeks, so I only had that 1 appointment booked. I asked the front desk about it on the way out and they said they’d look into it. I called the manager to complain and got a call back from someone at the from desk the next day (not the manager) asking if I would like to have just 45 minute appointments, rather than an hour as they couldn’t find a time to suit my schedule. I said I’d rather not, but asked if I would still be charged for the whole hour. He didn’t know, but said he’d get back to me. He never did. 3 weeks later I got a call asking to confirm my appointment for that afternoon, to which I informed him that I had never been told of any appointment, hadn’t confirmed anything, and was still waiting to hear if the appointments would be 45 minutes or an hour and what I would be charged. He said my insurance had confirmed a pro-rated rate for the 45 minutes. I told him I had already found another therapist that confirmed a set schedule and I would not be using them anymore. It’s now been 3 weeks and they have not yet submitted the discharge paperwork, meaning we can’t start the appointments with the new therapist yet. They are absolutely useless!! What a waste of time!!
