Granada Post Acute

My dad is in here and they treat him so well. You can tell they love their patients they are always checking on him and making jokes with him. Always so friendly with visitors too. They make sure he is comfortable which makes me comfortable having him there. Thank you Granada post acute!

Had an experience where they rushed me into choosing their facility and promised I would be able to see my mom on the night she arrived even though she would arrive in the evening when visits are not usually permitted. The transport was late which made her arrival even later. When we arrive the nurse rudely said visits were not allowed. When we explained we had received permissions she said she had to examine my mom and it would be too late for us to see her, that was before 8pm. We asked if they could at least photograph her space so we knew where we were leaving here and she said no. We didn’t feel comfortable so we asked to have my mom discharged so we could find another facility. When we said that, all of a sudden we could have a tour, and visit, and had the marketing agent, and manager calling me on the phone saying one thing while the nurse said another. At that point, the trust was broke and we didn’t feel confident that they wouldn’t treat my mom badly because of this. We had to fight against the transportation company, and this facility to get her release. Now we are in a facility we’re she can have visitor ALL day long and where I was able to spend her first night with her. Whatever you are told, make sure you get it in writing and know that you can definitely take as long as you wan to find a facility for your loved one. The hospital cannot discharge them until there is a facility secured. I know this because we had to take my mom back the hospital the day after, and spent another week there while we toured and selected places.

First timers, their communication between their own staff was not it! When we received a call we were told we would be able to see my mom after she was settled in and once we got there we got a different version of what we were promised after making a big deal about it then we were told we would be able to see her and all. Make sure you check the place out before anything and when you call get names of every person you speak to. Veronica told us one thing and once we got there Jenny told us something else and THEN the ambulance transportation they use was trying to hold my mom because they released her to the facility and then since we didn’t like it they were trying to hold up everything so that Veronica got there and tried to convince us otherwise. Do not recommend unless you don’t care about where you are leaving your loved one! You guys need to work on your service skills especially in a difficult time like this when we are already on edge about our mothers care!

My mom was in this place back in 2019 for about 3 months and they provided her with the best care. My mom learned how to walk again and was back to her normal self in no time. I love this facility. One of the best hands down.

I would like to thank the staff for helping me get back on my feet. They like other family to me

They are doing great.

Mi mamá estuvo ahí todo estaba bien asta que me dijeron que no podía visitar si no tenía cita,se tardaron días en darme una cita y cuando pude ver a mi mamá estaba llena de moretónes. Definitivamente este lugar no es recomendable para dejar a tus seres queridos.