George Washington University Hospital Outpatient Rehabilitation Center

Shana has been working with me for several months and I consider her care, compassion and knowledge to bean essential element of my wellness and improving quality of living. All of the associates could not be more helpful and positive. Extremely considerate and supportive

My family member uses their Neurological Rehabilitation service and making great progress, thanks to the superb therapist! Also the receptionists at Outpatient Rehab center, they can recognize you without looking!! so that check-in takes no-time!!

I love everything about here Everybody is so nice and I get when I need the trophy is excellent the physical therapist is my favorite.

I'll start by saying that I rarely leave reviews on any business unless there is something seriously wrong. My Grandmother was sent here for a little over two weeks after a hospital stay mainly for PT. We agreed to send her here based on what the case manager from the hospital said this place rated in the state. Well, we should've looked further because this place is a complete DUMP. I left a message with the "Administrator" two days ago to try to rectify some of the mistakes before leaving a review but, like all other employees there, they avoid family like the plague. Very professional. There is A LOT that went wrong in her short stay. My grandmother kept telling us that the nurses (CNA's mainly) yell at the patients. We took it with a grain of salt until we were able to visit when they opened visitation back up. We heard loud and clear what she was witnessing on a daily basis. The place is OLD and outdated. The facilities are very old and looked uncleaned. It smelled. She wasn't given all of her meds while she was there and one of her BP meds was changed without consulting her Cardiologist which could have been fatal. There isn't enough staff and most nurses sit at the nurses station and socialize. Lunch was served while we were there and it was on par with jail food. Not to mention that didn't adhere to her dietary needs..oh no. NEVER heard from the case manager for discharge plans or received discharge papers! Her VM was full when I called...shocker. So I went and packed up my grandmother's things and rolled her out, no one blinked an eye. Zero communication. If you'd like to send your family to a jail-like setting...this is your place. Disgraceful!!!

You can learn everything needed to practice protocols for specific conditions, however when the practitioner is not only knowledgeable, but can flex/ intuit the steps necessary to heal, you empower clients to change and TRUST the process Dr. Hope Cunningham is a value asset to this department. I hope she is acknowledged and appreciated

I was less than impressed with physical therapist Joseph Signorino's civility or compassion as a therapist. It's not just that he was rude, passive aggressive and condescending to me, but that he did so just a couple of days after my hip surgery - and over such a small issue. I had concerns about getting into and out of the Fairmont Hotel pool they use for aqua therapy. Most of the patients while I was there complained about the pool. When I sent an email to Joe and my surgeon expressing my concerns, the response was reasonable: lets discuss solutions and possible alternatives. Great. Apparently this diplomatic answer from Joe was only for show since my surgeon was in cc: on the email, because when I saw Joe 2 days after my surgery, he seemed defensive, angry and dismissed my concerns out of hand. I brought up the pool issue and asked were there other options. He simply but emphatically said "no." I asked "No, there's nothing?" He said staring at me, "No, nothing." I paused waiting to see if he'd expand on his comments, but he stayed silent and just kept quietly staring at me which was weird. After this long silence, I moved on and to ask about maybe adding more PT sessions and using another pool facility. I didn't get the chance to finish as he cut me off very abruptly and said quite emphatically, "No, no. Only 2 sessions per week and that's it. No no, Only 2 sessions and that's all." He had no intention of discussing ANY of my concerns. Seeing the confusion on my face, he then mentioned he could schedule more time on the CP machine at home, and he then added, "But this may not work for you, but it'll work for me. I'll be able to compare your results to other patients who finish the program and compare results." This sounded not just a little bit snarky and concerned me that he wasn't deeply invested in my recovery anymore because I wasn't doing what he wanted. He then finished up his comments by saying sarcastically that if I have issues with my recovery later on, he'll be able to look back (on the decision to not go to the pool) as the cause. He then said that kids, women, old people use the pool just fine, but "you're this big strong guy that isn't doing it." So not only did he dismiss my concerns, but decided to voice his anger by being passive aggressive, rude, and condescending to me just days after my surgery and while I was still in a bit of pain from the surgery. When he walked away for a few minutes, my wife who was sitting near us and watching the whole conversation, said it appeared to her he was angry and defensive and taking my concerns about the pool use very personally for some reason. She and I discussed for a few minutes why he was acting this way as this seemed to be a small issue to us to talk through with him, and we’d never seen this side of him before. Prior to this, I'd been very pleased working with Joe, but this issue seemed to have gotten under his skin and he was now acting out like a petulant child. When I decided to address his behavior and asked what was going on with him he abruptly cut me off and said, “Let’s just put this behind us.” So he was angry, had had his say, knew he was misbehaving, and didn’t want talk about his inappropriate behavior. Does this sound like somebody who has your best interests in mind? A couple days later, I found another therapist and a new place for aqua therapy closer to home and stopped seeing him. No one should have to deal with this childish, rude behavior from a health care provider days after surgery while not feeling 100% and still in pain. My wife and I were disappointed in his conduct. I expected Joe to be decent and to help me out, but he just didn't have it in him. (The above is just my opinion based on my personal experience.)

Well I had no problem you don't look like a dump to me what you want your grandmother so old why would you want your grandmother go to a place that if she was so old she wouldn't be able to keep up with the state-of-the-art stuff because there will work with her slowly and they do have stuff in there that they will work with you cuz I'm trying to find a machine that was going to work you so fast that you too old to work on

My experience at the university was very fine.