Garrett Counseling

They will not return phone calls or provide school excuses in a timely manner. I’ve called for weeks with very serious concerns in regards to my child and have still not received a returned call. Their billing department won’t call you back, nor the scheduling coordinator, or the therapist. They have time to respond to Google reviews immediately to keep up appearances but have yet to return a single call over a period of weeks. Future sales are a priority, current(now former) clients are not.

I can't thank Garrett Counseling enough for their informative blogs. These articles are like a treasure trove of mental health wisdom. They've helped me better understand my struggles and how to address them

When my family used them they were great however when I called to get an appointment set up the one location is jacksonville no longer accepts a certain insurance. If you are in business to help kids and teens accept it all or offer something to offset what some insurance companies don't pay.

I've known of people going to Garrett Counseling over the years, and they've helped so many through some tough times. The counselors are top-notch, and I couldn't recommend them more.

Worst place!!!! They charge 115 dollars for a missed appointment even if it was an emergency situation. And they expect that payment to be instantly paid out of your account the day the appointment is missed. Refuse to allow you to set up payment arrangements or answer the phone. Then they will send you a text stating they know you are calling and they will just put you down as refusing to pay and send your bill to collections if it’s not paid within 30 days. There forms will tell you they may waive the no show fee after an appeal which takes 2 to 3 weeks. But they don’t waive the fee and they will try to immediately charge your card on file for it! And no matter what your circumstances are they aren’t going to waive any part of the fee. Run from this place!!!! No other doctors office treats patients this way!!! My son had a flat tire on the way to his appointment and I was on the phone with the office before his appointment would have even ended. My son was going simply because his father had just died in a car accident! This place should be shut down period!!!

I cannot recommend Maddy enough. She's probably the most empathetic person I've ever met. Putting that with her friendly, bubbly personality and her ability to still tell you the blunt truth that you need to hear, well, she's simply the best. She will never guide you wrong, so always follow her advice and you'll be so happy that you did. If you can pick Maddy, DO pick Maddy.

Everyone is kind, helpful and very understanding. I want to help others to see that the counselors love their patients and wish for them to get the help they need. They care for them and are very understanding of situations and helping to cope with what you may be going through

Ms.Victoria is the absolute best...ive seen sooo much improvement in all areas since she has been seeing my daughter! I would recommend her to and everyone without a shadow of doubt! Thank you so much for everything Ms.Victoria! You are absolutely amazing!!!