FYZICAL Therapy & Balance Centers - Provo

The staff is absolutely amazing. I've never had to wait in the waiting room for more than 5 min. They are all so polite and do everything they can to ensure their patients are comfortable. Chandler is an amazing physical therapist. He is very attentive to his patients. He listens to their concerns and designs exercises accordingly, educates them on what to do at home to keep making progress and is just an all around caring and great physical therapist. I would most definitely recommend Fyzical therapy & Balance Centers. I've been to multiple physical therapy offices throughout the years and I would recommend this place over all others 💯

I’ve only gone to a few appointments but already I feel like a brand new person! This is by far the best treatment i’ve received for TMJ (as well as for related neck and back problems), and my physical therapist, Rogan, is so competent and good at what he does but has great bedside manner. As someone who is often intimidated in a medical space, I cant believe how safe and heard I feel here. And again, the treatment itself is incredible and life-changing. I swear I feel like I’m 2 inches taller.

Absolutely terrific! Rogan is an incredible and very knowledgeable man, who cares deeply about everyone he works with; you can't ask for better. All the Technicians are absolutely stupendous; every one of them, is kind and friendly, and they all strike up some of the best conversations. Sarah is an absolute Southern Peach of a Receptionist. The atmosphere is so soothing, calm, peaceful and everyone is ever so polite and friendly. It was nothing but amazing and perfect. BRAVO.

This is an amazing facility! I love the providers and they have helped me so much! Only complaint is they book too many people all at once and it can take almost two hours to get out of an appointment. Plan to stay for a while but they do amazing work!!

If this review was just about the techs it would be 5 stars, the techs are sweet and they do a great job. However my experience with the therapist was horrific. On my intake visit I waited 45 minutes before I saw anyone. They claimed they had an emergency to deal with, but I was never notified that there was an issue. It just seemed like they had forgotten me. My second visit after the techs had finished I waited 15 minutes for the therapist and on my third visit I waited nearly an hour from the time the techs finished to when the therapist came in. The space next to me had two patients come and go in the time that I waited. When the therapist finally did come in he only worked with me for 10 minutes. The work he did was incredibly painful and left me with bruises. The office staff was nice, but they could never give me an answer on what my cost for each visit would be. I chose to discontinue my treatment there because with my busy schedule I need to know how long my appointments will be. Also I don't think it's right for me to be in such pain when I leave.

I recommend this place to everyone I know. It's not like other physical therapy centers-- it's very involved and hands-on in their treatment. I've gone for chronic pain, as well as scary flare ups that I would have otherwise needed visit the ER for. Can't recommend it enough

I’ve never been to this office, so this review is based solely on my experiences with Claire your one person billing department. I’m not exactly sure how Claire is supposed to keep up with her workload. I might be wrong but as far as I can tell Claire is the billing department for all of the Fyzical offices in Utah County. She’s not keeping up, in case you haven’t noticed. Claire needs help. I believe most of it can be provided by Fyzical. She’s the rudest person I’ve ever met in my life. I don’t think Claire is actually rude however, I believe she’s just doing her best to cope. Unfortunately she doesn’t have the necessary skills to de escalate an upset customer so instead she brings all that baggage into every conversation she has about billing. At the mere mention of billing, Claire becomes someone else entirely. Completely devoid of anything but contempt. During all of our conversations except the last, I tried my best to de escalate her, to no avail. She doesn’t calm down, maybe a class for anger management could benefit her, or just a quiet calm room where she can talk about how hard her job is without judgement. Her biggest problem and ultimately the reason I won’t be coming back is there’s no SOAP notes. I believed after three phone calls over a 2 month period and her returning all of my phantom copays I’d finally stop being asked for a copayment I didn’t have, but every time they asked her she told them I had one. My final conversation with her was about an email from the Orem office, also an office I’ve never been to. I called and asked about it because it stated that my claims weren’t being processed, however not only was that not true ever single one had been paid. So I was simply trying to understand, However instead of being able to answer that question she gave me an explanation for what a COB is that only a small child would be satisfied with. It was completely confusing and that only further exasperated her. So instead of trying to get answers she so obviously didn’t have, I agreed to call my insurance company. So for the past few months I’ve been receiving paper copies of my claims because my insurance providers were not only just as confused as I was, they wanted to make sure I had a copy if I had to go into your office.

Rogan Taylor is amazing. Super knowledgeable. Stretching/exercise program along with electrostimulation and ultrasound has increased mobility in my shoulder a ton. Friendly and knowledgeable staff. Also, very convenient location for many in Provo/Orem.