Fort Defiance Indian Hospital Board, Inc.

TMC staff greet you the moment you walk into the facility, I see staff smiling and asking if I need help as I walk throughout the hospital. I give it five stars because Health Techs, Providers, and Pharmacy Techs have great customer service.

Nurses and Dr. In emergency room were very efficient and polite. I am grateful and thankful for all the hardwork they do. They are all concerning. I am thankful I came to get check for chest pain. Thank you very much Dr. Kopp and nurses.

The only downer was the response rate by nursing staff on the ward. They asked more questions as to why the patient needs assistance rather than going and speaking directly to the patient.

Nice hospital. Great location. The nurses know what they're doing. The doctors are awesome. Beautiful landscape. Very homely. Calm. 5-STARS.

Idk why this place exists. All they do is put you on hold then tell you they can't help you. Yet fail to give out referrals so you cant get the help you need. I love my people but do better! Just a bunch of rude johns!

Took my 89 yr old grandfather there to get seen. Extremely friendly and helpful staff all around. Service was quick and thorough. Updates were given on my grandfathers health with every check. They set up follow up appointments. Not at all the usual experience we get at Chinle IHS. Staff are usually very rude and not all friendly or willing to help there. They always seem to be irritated with the patients.

I wish I could give the emergency room and Operating room 10 starts.. they are the best treating my son so fast after he broke his arm. I was so afraid but once I got more information it make things easier knowing my son nurse and doctors nice and every understanding.. thank again FDIHB.

My mother has dementia and 1 year to live. I’ve tried to get FMLA documents filled out and they refuse to fill out the documents due to I don’t reside in the area (relocating in a few days), they don’t have a contract with the company I work for (no contract is needed, FMLA form is a standard US Department of Labor Form), I need to be in the area to make an appointment (relocating in a few days; can’t get an appointment), only 1 caregiver can get FMLA (my mom needs 24 hour care and my sister got her paperwork filled out for part time work; I would get the same), and no one calls back. I’ve asked for the policy on FMLA and no one will provide it. Asked my primary physician who works with a global healthcare organization and she can’t sign the FMLA since my mom is not her patient; physician never heard of such a policy. In this global society when employees can telework from anywhere, this company needs to come into the modern age. I’m relocating to provide care for my mom and can’t get the FMLA documents filled out; which they previously filled out. Horrible service and I will file a complaint with the Board of Directors.