English Oaks Convalescent & Rehabilitation Hospital

I wish I could give ZERO stars. My father came out of English Oaks worse than when he went in. No communication from any of the staff. We would have to drive down there and stalk them for any medical info. I called the social worker (Erma) twice in one week and had to ask a nurse to walk down to her office before she called me back. She always had an excuse. They told me late Friday he would be discharged on Monday (due to his insurance) and you can’t speak to anyone on the weekends. I called at 9 am on Monday (at this point we were happy to get him out of there) and Erma had NO information for us. She admitted to getting into work late and had no idea how my father was doing, which medications he would be sent home with, etc. she told me to call the other departments to get info. on my own. Isn’t that the job of the social worker? They told us a wheelchair would be delivered to the house and we still haven’t received it. Luckily we had one but now my parents have to share the one we have. How did they think we would get him in the house? They don’t care. If we would have left him in there any longer I’m convinced he wouldn’t have made it out alive. My father’s roommate fell on his discharge date and broke his hip, sending him right back to the hospital. It takes forever for anyone to help the patients so they try to get up on their own. I saw many experiences of rude behavior towards the patients. I’m sure the staff hated my family because we were always checking in and asking questions. They often seemed annoyed by it. Unfortunately some patients don’t have family members to advocate for them and it’s horrible to witness. I could go on and on about the horrible care/service provided at English Oaks. We did report this to the manager and I hope things change.

My grandma has been here for almost a year and she loves the nurses and care she receives here. Everytime we visit the nurses are so welcoming and sweet. I can tell how comfortable my grandma spends her time here

My husband's CNA, Alexia, was so caring, thoughtful and so professional towards my husband, and his roommate. I'm sure she treated all the patients with loving care. She acted happy and glad to be at work.

Everyone here at English Oaks are AMAZING very loving especially the activies ladies Nancy, Azerine, Lydia, Madhu, Angie, Stephanie, Olivia and Eric are ALL so good with the residents. They go above and beyond with all their activities

From the moment my mother was admitted to time of discharge, from Physical Therapy, Nursing staff to Dietary and Housekeeping, it was clear that English Oaks is a well run facility with standards of excellence. Mom was treated with respect and dignity . Her needs were met in a timely fashion and the staff was accessible to family for addressing questions and concerns. She was safely discharged and received encouragement on her way out. I am very pleased with Moms progress and recommend English Oaks for short term rehab.

Very clean and caring facility. All nurses show much compassion and the activities team go above and beyond they are all amazing.

My mom’s care has been extremely amazing. Physical therapy is awesome and her care giveer going out of his way to care for her needs on so reassuring. I’m so happy with the love and attention she is given.Uriel is the bomb and I’m so glad he is on the care team caring for my precious mom

I have always had positive experiences with English Oaks & do recommend them when I'm asked about nursing facilities. They are always nice, helpful and always smiling .....My Dad was in there after he had a pin put in his leg and now a long time family friend is in there long term. Super happy with all they do!!!