Encompass Health Rehabilitation Hospital of Las Vegas

Since they have new staff there. ENCOMPASS REHABILITATION VALLEY VIEW has totally gone Down hill. I fell out of bed TWICE and no one would help me. My SO CALLED CNA Said physical therapy told her that I don't have to get any help.. 😔 another CNA is really RACIST. Won't talk to you unless you work there or if you are a Black patient she will help you and talk to you. I highly recommend that people DO NOT 🚫 Go to this place. They kick you out before you are even ready to be released.

Worst facility ever! Lots of staff no one doing anything. My mother hadn't received her dementia medicine in four days. Came in oxygen was in the low 80's and oxygen was unhooked from the wall. She was completely out of it. Asked for help took forever for someone to check on her. Ask for doctor, no show. Gave a medication list on day of admission and she still didn't receive all of her meds

Nurses and staff in general were great but the decision makers need a better understanding of patients pain. No one should have to cry for 2 hrs and then wait five hrs to get relief. PT and OT staff were sweet and understanding. 1 nurse in particular was really caring and sweet. Food was surprisingly good. Housekeeping was good.

I couldn't say enough Great things about ALL the staff here. Just great people doing the best they can. Very impressed. Thank you to all that helped in my recovery 10 Stars.

First off I want to start by thanking physical therapy AKA pain and torture and occupational therapy AKA other therapy they are wonderful the wonderful staff they really work with you they're kind and very loving and they care they have concerns. They really help you out so much. The kitchen also your food comes hot all the time which is really nice for a change! However the doctors need to be worked with because they don't listen to the patient's concerns or what their body tells them because they know their body better than anyone so you don't get what you properly need. I went in to build up the muscle in my knees before surgery but I came out with full-blown hives and pneumonia which I knew was coming on and I'm back in the hospital because of them and their failure of putting me in a room when I have Lupus with someone who had pneumonia.. they also like to push you out pretty quick which I don't like I think if you're not ready to go home you don't feel safe you need more work I think they should listen to you because that's why you're there in the first place. But overall I gave them four stars because they really do try I only had one bad nurse who didn't wear gloves when accessing my port changing the dressing and touching with her bare hands on the needle that goes into my port can be infected very dangerous and life-threatening if not taking care of properly should always wear a mask myself and nurse included and sterilized gloves. Also a lot of the nurses did not use alcohol when rubbing my pork down and I didn't like that either but it was always too late for me to say something cuz I'm blind and I smell alcohol but I didn't on several occasions so there are issues that need to be worked on but overall I have to say that the physical therapy would you go for on the occupational therapy are outstanding I want to thank martini, heather, tony, meg, and if I left anybody out them as well they were outstanding and they made you feel really good about yourself and always put you in a good mood so don't ever decline working out with them just do it you will not regret it you will feel so much better even if you are in pain.

Encompass was very nice facility and the staff was very nice and helpful with all the needs that I had while I stayed there. Would definitely recommend this place for you rehab needs

My first hour there, I had an RN come in and invading my privacy by taking pictures of my new and old surgery sites. The problem with this is I had a temp of 102.8 it was 9 pm and the worse part is she left me exposes and my body parts up on the screen with my door open for anyone to see and of course the CNA got an entire eye full. His face was beet red. I did report it and I was told that this was 'normal ' practice to the photos. My response was, she left me partially naked in hospital gown, all the images were on her screen and these pictures were in my file for anyone to see. I felt as I'd been violated, and degraded. Then, I was diagnosed with the shingles, placed on lock down on a Friday afternoon until late Monday! I was informed that I should not have visitors and no kids or pregnant women could come visit. I could not have the planned visit with my grandkids and family due to this. I was started on anti viral medication come to find out that it wasn't shingles it was a fever blister that I came from Sunrise Hospital with all that for Nothing! I was not happy because nobody took responsibility for that and to be diagnosed with soothing that I know I didn't have was absolutely unprofessional. By the way, I had been inoculated with the shingles vaccine before I was admitted. The last thing that took the cake was Bryan the case Manager, basically, I did not get a good feel from him from the start. Long story short I was on heavy antibiotics because they thought I had Mersa or Sepsis in my suture site! I had been there for two plus weeks, when I was informed by Bryan, that I was going to be discharged home with a midline (had been placed in my arm 2 weeks before), and that I would have a nnurse come into my home and administer the antibiotics for me, then he came back the next day to inform me that my insurance doesn't pay for home health, which I informed him that I recieved a letter in mail recently stating they would, Bryan refused to take the letter and phone the insurance Co to get info. He even had the nerve to tell me to call them! Not my job I'm the patient and i wasnt going to do what he was being paid to do! I was discharged on Jan ,29, 2024 with a midline in my arm a promise from bryan (who kept coming back to me with diffrent stories about the outpatient care that I one would receive when I got home). All lies! More to the story, actually, a nightmare for me! I called and asked to speak to Bryan's supervisor, Patricia, until this day, she has not retuned my call. The ONLY reason, I gave 3 stars is because of Ms Victoria in OT and Ms Trish PT. Ms Victoria, was a strong advocate on my health and how I was treated while there. I felt that they were sincere, caring and professional towards me. Melissa, CNA, Diane, RN, Maria, RN, and Richard, RN, were awesome on providing the proper care for me. There is a lot more to tell, but not enough room. My name is Beverley Bradshaw, and my stay at Encompass was January 14-29, 2024.

Do not stay here. The staff is good at passing things off to other staff members and RETURN PHONE CALLS ARE A JOKE. I left so many messages and had to keep calling. My dad was in for hip rehab. The the day I drove in from LA to get him . He had blood clots... NO ONE CALLED ME AND BLEW ME OFF AS IT WAS MY PROBLEM ...totally disgusting I had to get a hotel room and stay longer and the doc wanted my dad to have his last day of therapy Why? for medicare money? I took him home and signed the AMA I argued with every staff member because they were unprofessional and there was no one who took responsibility for a damned thing. They did the WOKE agenda ",we don't want to point fingers" Do not bring anyone here Oh and the doctor signed a a script that said it was only a copy for dads pain med! I will not say what my pharmacy said abt how stupid this was