Encompass Health Lakeshore Rehabilitation Hospital

They were always helpful to me during my stay at Lakeshore. Everyone was friendly, they listened to me and took care of all my needs. This is actually my 3rd time to be here and every experience was very pleasant. A Big Thank-You to my nurses and everyone in the rehabilitation facility, you really know how to make a positive impact! Especially Me!

My grandmother was here for roughly 2 weeks. When we first got there, everything seemed fine. The staff were pretty good but trouble came. Before she got there, she did not have a pressure ulcer. Now she has one on her bottom and it’s pretty huge due to the lack of being turned and changed promptly. She was released to come home this Monday & as I was giving her a bath today, we found another wound under her left breast which was NEVER addressed to us. I’m sure that they didn’t even know it was there due to the lack of assessment I reached out to the facility to speak to the house supervisor and I was told they would call me back. Trying my best to give them a chance before Encompass is reported to the state for negligence. While she was there, we came to visit EVERYDAY. On one instance, we came to visit her and her brief was soiled! She had stool all up her back and when we addressed it, we were told that, “they didn’t know she was incontinent.” She is continent, however sometimes she doesn’t know and it was written on the board to check for incontinence. If I don’t hear anything from them soon, Encompass will be reported to the state.

The Pt and OT are great they really try to encourage you to do your best. They never get discouraged with you or tell you how proud they are of you that picture was sent to my husband because i had a tech that didn’t follow protocol and i hit the floor.

I had a negative opinion of Lakeshore from when my aunt was there 15-20 years ago. But my mother had a wonderful experience there. The rooms are bright and clean. The therapists are the best. Very creative too. I can’t say enough about the doctors and nurses either. I’d highly recommend this place.

The therapist are amazing but the case manager we had was horrible. I’m a social worker myself and had to do most of the follow up for my non. Never heard from her weekly as promised and never spoke to the Dr. My mom made no progress the first two weeks for being overly medicated because of her behaviors for her dementia. If I hadn’t have advocated for my mom she would be in a whole other state physically. Overall I love the staff on the floor and that’s the true hero’s the therapist.

I received the training I needed in order to continue to improve in health. I must have lost a lot of weight in the month I was in hospital because most everyone was surprised that I recovered so quickly, but I always knew I was going to walk out of that facility and with the help of the doctors and staff I did. Leigh was a particularly important member of the staff to provide me direction and confidence, her assistance was invaluable to me, I knew where I stood, and how well I stood because of her interested participation in my recovery. The doctors listened to my every complaint ( with my maladies) and responded quickly and appropriately to my needs . I am sure that my recovery was the direct result of the attention I received and I would like to say thank you to everyone at the facility.

Lee (not sure if correct spelling) and jordon are the most amazing woman i have ever had the pleasure to meet. They helped me more than i can ever put in words. Their encouragement, their positive talk, the way they helped me with my therapy I cannot express enough how much I appreciate them. Please let them know how much Michael Hill is grateful for their help.

I highly recommend Encompass Lakeshore. Their customer service was outstanding, staring with the Lobby workers. The receptionist Mildred Johnson, and Gabraiell Griggs were very knowledgeable, polite, and always smiling. Encompass also had friendly and highly skilled security (Jay Robinson, and Mitch Eldridge). I also appreciate the care from the doctor's and OT, PT, GT. When my mom came to Encompass she couldn't sit up by herself, but after two weeks of therapy she was walking with a walker. Thank God and Encompass.