was a new customer for a float. I was really excited to do this. I had originally scheduled my appointment through their website for 9am. Then a week later I got a text stating my appointment had been changed to 11am. No problem. I got a text yesterday reminding me of my 11am appointment. Today, I go and arrive at 10:50am. It was not quite open yet. It stated on the door that it opened at 11am. I stood outside in the cold and tried the door at 11:05am and 11:10am before I finally went and sat in my car and watched the door until 11:15am, when I left. I tried calling both numbers listed for them multiple times. No answer. I finally reached someone on the phone at 11:20am and she was very rude and argumentative about when she got there and my appointment time. I asked for the owner and unfortunately, this behavior was the owner. I would never go there or recommend anyone to go there. The owner eventually offered a free float all while still arguing about what time they open and what time I scheduled through their website. She doesn't care about customer service, she cares about being right. I would rather pay for a float somewhere that cares about people!
