Concentra Urgent Care

Three stars is my average of five stars for the Physical Therapy side, five stars for the care I actually received when I was finally seen, and one star for the massive understaffing they have going on here. Scheduling an appointment is useless, because you'll still be waiting around for an hour before anyone can see you. Once they got around to seeing me, the provider was great. I don't blame the people working here. I blame Concentra for not having enough providers on staff to cover demand. On the Physical Therapy side, I had no wait for any of my PT appointments. The therapist was friendly, knowledgeable, and did an excellent job explaining the exercises and why I was doing them. I definitely felt an improvement from them.

I was there for nearly 6 hours. One physician on duty is unacceptable. While waiting in the room for the physician to meet me, I can hear the medical assistant’s cussing, outside the door. The only reason I gave 2 stars is the doctor actually listened to what I had to say and physical therapist was great.

I had made an appointment 2 weeks prior to my appointment. I needed a physical done at Concentra to earn my Student Transport license. After waiting 2 hours in the lobby, I ended up having to reschedule a week out. I was told there was only 1 doctor. That's another week I have to wait to get my certification. My job was not happy with this outcome for they need me to be able to transport my students during the school day.

Seriously gutta change policy and procedures with this dumb check-in. How was I there for 2 hours and not checked in? It's not our fault that you guys don't have scheduling options or way to prevent this. All I know is I was in time early even and take into consideration if you have patients you also have walk-ins at high volume. After so many years if this what will be done to improve wait time and customers frustration? Low rated review for this, and I'll be recommending to my employer to choose another company to conduct their drug test if they too don't like the inconvenienceshave to reissuing/ reschedule. It's not cool. What a waste of time, plus they don't tell you about it. They don't check you in only until after 2 hours until you wasted the hours waiting SMH. Least put up a dang sign, ma lazy. After the two hours wait, they tell me I can't take the test.

This was the MOST backwards set up ever. I arrived at 09:42, given paperwork to fill out and then asked to have a seat. I was called up again to put my name on a list which the receptionist is like oh we are signing you in, the time is 10:40. I was like oh no I got here at 09:42, she then says "yea but we don't register you in until you finished filling out the online portion of paperwork"....which was NOT sent to me until 10:20 (I have the receipts). I explain to her that this is frustrating because I sat here for an hour already and now I'm just now being signed in AND you're telling me the wait time is an additional hour!? Their check-in policy is ridiculous to say the least.

All and every employer relying on Concentra is wasting their money on a very inefficient operation that is abusing your potential and current employees. My employer "booked" my priority express appointment, for first thing in the morning online and provided me the confirmation and related documents to present. That morning on arrival, the front desk folks ignored both my paperwork and me, acting as if it was all a fantasy, stating there was nothing in the system. I had to resubmit all of the information again, on paper and clipboard, in free hand. Two hours later I was finally called to the examination area, where I was with a technician for 15 minutes. Five minutes for "vitals" and a Pee test, ten minutes on my phone and the Concentra were on theirs trying to reach my employer to provide them the "Medical Code" for the testing authority to report to.... Concentra didn't know which one it was in their little book of codes. Another 15 minutes later, sitting alone in an examining room, a ME (Medical Examiner) Doctor knocks on the door, walks in, spends 5 minutes asking me a series of questions I had already twice responded to, once on line, once free hand, thanks me, and wishes me a great day and walks out telling me "Your all set, stop bye the front desk and they'll give you your card". So I go back to the front desk, and they hand me a bunch of paperwork and ask me to sign this, this and that...and then hand me my DOT Medical Card and a bunch of related documents and out the door I go, as they tell me, "your all set!". Two or so hours later, I get a phone call asking me if I could come back in to Concentra because they MAY need me to do a lift test. My other "gig" is I am an Exercise Therapist and Personal Fitness Trainer. They told me they would continue to see if they could work around the test, but they were supposed to have given it to me. 45 minutes later they said I had to come in, as they had no way of going around the requirement. Despite the inconvenience and hassle, I am fortunately only about 12-15 minutes away from the Concentra facility so I went back and of course aced the Lift Test. This organization is disorganized, slip shod and l would give it a failing score on each and every possible count.

Went in to get a dot physical, they had me waiting over 45 minutes, until I got up and asked for a refund to go elsewhere. As soon as I asked for a refund they could take me right away. I told them I had somewhere to be and I didn’t want to be rude, so I’d rather come back another day, but they still decided to take me and had me waiting in the back for another 30 minutes. This isn’t my first time getting a DOT physical and I never experience something like this before.

I went for a drug screening I arrived having to show my ID and fill out a short form, the usual. BUT then was asked to register online from my cell giving the same information I just put on the form!.Redundant! Next, two women in the very open office space had a very petty exchange (arguing) back and forth although not very loud was heard by everyone in the waiting area this went on for the entire time I was in the waiting room! Ghetto! I wanted to go over to the counter to ask them hurry up and get me out because I don't want to hear this nonsense and I've never waited this long to do a drug screening. This makes you give at least 1 star to post!