Concentra Urgent Care

Every time I come here I have to wait hours to be seen. The longest time I waited was 3 hours and that was just to get in a room. Every time I have a room I wait another hour and when it’s my turn I get seen for 3 minutes with no one listening to what I am saying.they even changed the time on my papers making it seem as if I only waited for 30 minutes. Everything is fraudulent in my opinion and the doctors are just there to keep you maintained not treated. I was treated like a number and at the end of it, they do not really care for you, they’re just working and trying to get the day over with.

In my experience at this location was rather bad. The receptionist I’ve dealt with always have an attitude and don’t really want to help you. The doctors are no better. My assigned doctor in particular made me feel really uncomfortable at times. She did this by making it seem like I was being dishonest about my condition/injury. The doctor never really took my injury seriously & am still dealing with pain even though she closed my case. 3/10 would not recommend this medical center to anyone. Go here as your last resort I suppose.

Dr didnt seem to show and interest in my pains just because i had full range of motion in my arm. I requested a new medication since the one prescribed to me made me feel uneasy and she advised nothing but a refill. I felt the Dr was pushing me out of her office so i asked her if i can call my Safety manager for some advice. And when i got back towards my room. One of the workers at the desk said that the Dr already submitted my papers to the front desk. Horrible Dr. horrible experience. Horrible all around.

Don’t waste your time here, not even as a last resort. I was waiting one hour to be checked in, 2h to be seen by the doctor and another hour to get the painkillers. Don’t waste your time, worst customer service. Nurse had an attitude and the doctor was with me for 3 min….I think they forgot about me. 4h of my like waisted for some painkillers which I could have gotten them through the counter.

The front desk lady was extremely rude to me and my partner for no reason and we ended up being there for 4 hours. They didn’t even put me in the system correctly so I was waiting in a room for over an hour and half while hearing all the staff only talk to each other about their personal life and lunch. No one even checked to see if I was okay the whole time. overall horrible experience don’t go here if you can avoid it

0 stars but have to click at least 1 star to submit review. PLEASE DO NOT GO HERE FOR URGENT CARE IF YOU DON'T HAVE TO. This is my experience. The name "URGENT CARE" is very misleading and I highly recommend that the company rename their facility to "NON-URGENT CARE AND THAT TOO BASED ON NEEDS". You would think URGENT means within a few minutes (if not within an hour). I visited them at 9:05 am on a Saturday (they open at 9:00 am) and saw at least 2 patients waiting in line leaving the facility in 10 minutes because the line was not even moving. There was one attendant at the reception that can host at least 2 more attendants and that told me someone was late coming to work. I was 6th in line, and when I got to the attendant in about 40 minutes, I was told to register and given a form, asked to be seated and that I would be called. I completed the form in 1 minute with details and waited 40 minutes to be called at random by another attendant, and was told that the registration was about to happen (what the hell?). 7 new patients after me had already been attended to. I was asked to pay $20 to meet the doc based on my insurance and I did. I waited, waited and then waited, watching TV to distract myself from the pain. I felt so stupid walking into this place which cares NOTHING about incoming patients and their pain. At about 1:15 minutes, I went to the reception and asked what is going on and I was told the entire process of waiting, being seen by a doc and going through examinations is approximately total of 2 hours. And after 2 hours of just waiting, I saw virtually every patient that walked after me into the facility, being called in. My wife and I then approached the desk, asked who the physician is and we were told the physician is not in and I will be seen by a Physician's Assistant. When we asked why people who came in after me were being sent inside before me, we were told those patients came for a different reason. After 2:15 minutes, I approached the reception desk and told them I cannot wait anymore in pain and asked for a refund of $20 that they charged me more than an hour ago. The reception attendant's response was "OK !!". The attendants or their supervisors appear to have ZERO sense of understanding the urgency to sense people walking in with urgent care needs. They only care about money, not care. They have NO idea or no training on how to prioritize work (ridiculous !!), and cannot give proper healthcare. This facility should definitely not be deemed an URGENT CARE for every reason I have just outlined. PLEASE DO NOT VISIT IF YOU NEED URGENT CARE.

Dr Ibrahim, the assistant Nunu, and the receptionist were very patient and helpful. Much appreciation for how they took care of my mom.

Girls working here, all of them just gather around front desk to just gossip for straight 25-30 mins. When I went ask her about my turn they start showing attitudes Even though I told them I have my work starting in 45 minutes