Concentra Urgent Care

Excellent customer service. Everyone is so professional, helpful, friendly, and efficient. Concentra takes walk-in appointments. I had recently visited for my worker's comp injury. It was my first time there and with it being a walk-in, I had nightmares of wait times taking hours, but I was seen in well under an hour, and that included the paperwork. The paperwork consisted of three forms that only had a few questions on each one. The paperwork was absolutely easy and harmless. They also send a text message to your phone for an additional authorizations. I liked the way they used technology to make things easier and more efficient. But the best thing I liked about Concentra in El Monte was my new doctor, Dr. Harris. He is a fantastic doctor. Very helpful, caring, and informative. I'm very happy with Dr. Harris and recommend Concentra highly.

My experience in this clinic Concentra is that everyone in the staff and doctors are very friendly and professional and the clinic is very clean job well done. The 2 times I've been there at this clinic they have treated me very well I'm so happy with the staff and doctors. Even though there are very busy but they try to see there patients as quickly as possible.

Very kind!! Wait time was as expected in a busy facility. But less than I had thought. It was only 20 minutes. Service was amazing the young person who administered my test was so kind and nice and patient. Explained everything and also helped me thru my fears. I was there 10/6 at 3pm. Thanks for being such a professional person.

I went for a preemployment physical and drug test. I’ve done this many times over the years and expected this visit to be no different than my previous. However, upon walking in, I was informed that it would be a three hour wait because a provider had just got home sick. I informed them that I would need a chest x-ray, rather than a TB test due to a positive test many years ago. I was told that unless I had proof of a previous positive test, they would not do a chest x-ray. I’ve never been denied a chest x-ray in the past. This required me to go back to human resources, get a separate authorization for a chest x-ray and go to a different facility. If you need a preemployment physical, I recommend you go anywhere, but Concentra.

The front desk lady was passive agressive, extremely rude, and gave me misinformation, sending me away more than once, just to call me on the phone and tell me to come back from my car on the road because it was "a good time after all" for them to see me. Her lack of professionalism made a two hour process take two days, which was a huge waste of my time, gas, and money. This place was very frustrating. I left in tears twice before I was able to get anything done. The rest of the staff was very cordial and professional, but the intake lady made my experience overwhelmingly terrible. I hope to never have to return to this location.

I'm delighted to give Concentra Urgent Care a glowing 5-star review for their exceptional services. From the moment I walked in, the staff's professionalism and friendliness put me at ease. The minimal wait time, thorough medical attention, and clear explanations of my visit showcased their commitment to patient care. I truly appreciate the seamless experience and highly recommend Concentra Urgent Care for their top-notch services.

The woman in the front had an absolutely nasty attitude for no reason. She also wanted me to sign a paper that acknowledged no side effects after having received the treatment. How could I sign this at check in? She was arguing, using a rapid tone and raising her voice at me while slamming aged hands on the desk. It’s a shame they have to have her in the front. Everyone else was so great and quick about it.

Doctor D. Harrison was rude! I get it he hurt his foot because he came in with crutches and I knew it was new because his nurse asked him hey what happened and he was kinda short with them too. When he came in to the room he didn't come in all the way he came in halfway through the door and there was someone sitting outside my door and I asked him when he wanted my medical information if he could close the door and he said no! what's wrong and I said I going over something personal and he was like they can't hear. that's not the point, I asked to close the door to reveal my medical record I don't need other people to know about my personal trauma about having a hysterectomy. His whole demeanor was very rude he kept saying nothing wrong with you nothing's wrong with you well he didn't ask about how I got hurt nothing.V ery bad manners and no compassion to his patience. I had read about him on Yelp but I decided that no I'm not gonna listen to the reviews I'm gonna go ahead and proceed forward with him but God I will never go back to him again!