Compass Health Network

The entire team at the Troy location are kind, caring, sympathetic, and provide the best dental care I have had in my adult life. The office is a nice relaxing environment. I highly recommend them!

"Compass Health has made me feel unsafe, suicidal, and unimportant." NEVER GO HERE FOR BEHAVIORAL HEALTH. Words cannot explain how DISAPPOINTED I am with Compass Health as a company. I have had terrible experiences with 3 separate locations, all with scheduling. For this specific review/location, the first therapist I was scheduled with, Sylvia Malta, I had met and talked to (for my first session) and within 30 minutes of her knowing me, and not asking any questions or knowing anything about my history or mental health told me that I do not have the diagnoses of mental illnesses that I have had for many years and was professional diagnosed. I did call and talk to a very professional woman - Thelma - and switched therapists immediately. Thelma is the only person I have talked to there over the phone with issues and complaints that seem like she cares. Anyways I had an appointment coming up and the time kept changing when I got my confirmation voicemail, the original appointment card reminder, and when I called to confirm the time. This location was nice though because I got to talk to a higher up person named, Jacob Johnson about it. He talked for 3-4 minutes straight about all of my phone calls I had made in about scheduling appointments and just to tell me there was a miscommunication so it was no one's fault even though they told me my appointment time started at 9:15, 9:30, and 9:45. And the 9:15 was for the nurse appointment that I had no knowledge of and no one told me. He basically acted like I was being ridiculous even though I have had bad experiences at EVERY LOCATION. I was over my appointments getting messed with for the SIXTH time within all locations combined and this man had the audacity to tell me there was no proof or information from the previous experiences, with happened in 2020 and 2023 so I wouldn't expect them to keep it on file. He was very rude, and had the WORST attitude. I called him out for it and he just kept acting pretentious and talking down to me with an attitude. I didn't even get to explain my side or history. He just immediately came at me with an attitude as soon as I answered the phone. I did not feel safe or comfortable talking to this man. He should not be working in the position he is because he does not care about people or their mental health. Compass Health has made me feel unsafe, suicidal, and unimportant. If a mental health facility won't help or care about helping me, why should I care myself? Please never go here.

For the best psychiatrist, I highly recommended Compass Health. For some of your best case workers I highly recommend Compass Health but for the worst behavioral health councilors and DBT program ever..

You make appointments with this place take off work for the appointment and when you show up after driving an hour they tell you they canceled. No txt no voicemail no call.... Thanks guys I appreciate it!

I have zero complaints about this location. Honestly, the people here have been great. I do like my CSS worker and honestly all the services very much have helped me and I recommend it for other people.

You guys get a lot of hate but I want to give a shout out to the doctors this pass month, I’ve seen all 3 of you that’s counting the awesome women who just transferred you all know who she is. I’ve been in there at least 6 times this month and even though you all was booked you made it work to get me in there and take care of my teeth and all that I been dealing with. Even took time to get my bad teeth pulled when it wasn’t scheduled you made it work cause I was in a lot of pain. I am very appreciative for that and I know it isn’t always easy when there are so many people on the schedule to be seen. Thank you guys for working with me. Only thing keeping me from giving that 5 star is you all need your own direct call line for your office because every time I call and I ask for Troy office they send me to scheduling and they get aggravated, sometimes a bit rude because I say I like to be transferred to Troy office and they say can’t I just help you and really they never can they don’t get the full situation and because the office I go to does you all get things done and there is no miscommunication because I choose not to go through scheduling and or whoever to play phone tag with you all. Every time I have them transfer me to Troy front desk at dental office they say you’ll probably be on hold forever waiting which I never am and I say that’s fine I have no problem waiting on hold. So I mean hopefully in the future you all can deal with your own phone calls but other than that you all been great.

Compass Health is the BEST! I have been going there for years and have always felt comfortable and cared for!

Dr. Hook and his entire, staff are amazing!