Cleveland Clinic - Beachwood Family Health and Surgery Center

I've taken friends and family members here for procedures. There is a nice atrium here with natural light and trees, though I wish the fountain was on. The Cleveland Metroparks Acacia reservation is right across the street if you want to go for a walk while you wait.

The staff behind the desks are incredibly rude. I’ve been here for urgent care twice, once like over a year ago and I checked in in person. I waited over an hour until going back in and I’m 99% sure she never actually checked me in based on her reaction. I went in recently to urgent care and checked in online. There was a person at the desk outside the door for urgent care, but they never said anything to me. I checked my phone several times to see if there were any further instructions and if I needed to still check in in person. There were not. Nobody else was waiting so I sat there for again an hour. The person at the desk left, and another patient came in and checked in the room. I had earlier, and it was empty. I asked her if she spoke to anyone in there and she said that she has to wait for the person at the desk outside to get back. That person was gone for 10-15 minutes and when I went in the room the women at the desks 1. Did not even open the sliding window to talk to me 2. Were sitting at their desks on their phones and talking to each other. the one who spoke to me insisted I had to check in with the person at the desk. I’m just wondering why I was never spoken to when she saw me sit down and wait. There was no other signage that said if you’ve checked in online you still have to check in in person. When the person came back I told her it was never communicated in any way that I have To check in 2 ways and she clearly was just annoyed. I waited An hour and I’m almost positive nobody was actually back there because as soon as I was Checked in I was Called back. The nurse who took my vitals wasn’t very nice, but not quite as rude. The PA that I saw was nice, but pretty short. She seemed in a rush and tired. I’ve also been there for blood work and the person at the desk again, was incredibly rude to all the people she helped. I luckily Barely had to interact with her but she very clearly was only interested in doing the bare minimum. The nurses doing the blood work were lovely, though. These people seem to expect you to know exactly how everything works. The public is stupid, I am pretty good about troubleshooting on my own but I cant stress enough that there was nothing to indicate I needed to do anything more than check in online. I even spoke with a woman at the front and she asked if I’d checked in and I said I did Online and she said okay and directed me to the urgent care. The reason I didn’t Ask again is because I’m not trying to be that person who is causing the annoyance. I guess I really need to get over that and let myself look impatient because I’ve wasted too much time here because either they didn’t do their job or because the instructions to check in were never communicated clearly enough. I’ve been to the breast center here as well and the PA I met with was amazing, I think the nurse at the start was sweet too, but I don’t think the staff behind the desk were very welcoming but when I had to talk to them they were nice but dry. I’m 26 years old, I work a food service job. I get People are annoying and suck. But I think The setting here calls for at least a willingness to help and some amount of kindness. I will Be avoiding going to this urgent care moving forward.

They injured my perfectly healthy organ during surgery and asked me to pay for the medical care for it! I had an outpatient surgery last August by a surgeon. The surgeon cut through my uterus and also my small intestine. For this reason, I had a bigger cut on my body, stayed at the hospital for several days and the most important thing is the torment physically and mentally! The whole family suffered this traumatic experience. Instead of getting any compensation, they asked me to pay for their mistake in injuring me. They asked me to pay for the surgery fee to cut my perfectly healthy organ and the medical care expense due to this malpractice. They consider it as “good practice” because they fixed it after it was cut by accident! In this case, should they just cut as many healthy organs as possible to maximize their profitability? I complained to the Ombudsman Office, all I got is, to do whatever I need to do, if I want to sue them go ahead!” and I was told that is the decision from the management team of Cleveland Clinic!

Long waiting time. I took my son there on Saturday morning and the waiting time for us was exactly 85 minutes! The staff were nice and service was good.

I went to the lab here and the results were wrong on both occasions - necessitating additional tests and so much headache. As if our healthcare system wasn’t already broken beyond repair and everything related to it is just so onerous, now we have labs that can’t even do a urine test accurately. Unbelievable!

Use their lab. I always schedule an appointment. This time still has to wait but not nearly as long as those without appointments. Schedule! Update: The lab is under renovation. They currently review each patient’s information in the hallway. There is no attempt at privacy. This needs to be changed!

Doctor Raymond Rackley best doctor ever caring and know what he’s doing nurses and staff amazing if I could rate 100 I would

So far the nurses are fantastic. Helpful, kindness, understanding, caring. Clean and neat.