Civita Care Center at Long Ridge

Staff is very rude and unprofessional. I was visiting a family member who is very ill, and needed to be changed. I asked for her to be changed and everyone at the desk gave me a nasty attitude and told me they don’t change patients. Also, a patient was screaming for help and was completely ignored. Trash was thrown in different place in the hallway. I understand it maybe a lot but as someone who hopes my family member isn’t being mistreated and they can’t tell me it was very unsettling.

I am appalled!! I left a review 6 YEARS ago regarding the horrific treatment and theft at this facility. Six years ago and I get a reply literally an hour ago asking that I remove my negative review because they are under new management. Are you kidding me? I stand by my review a thousand percent because that was the experience at that time. Just because it’s under new management they think I should remove my experience?! Unbelievable!

This place doesn’t deserve a one star deserves a zero. It’s disgusting. The staff is rude. They left my mother in a dark room all day with no tv on , food on her face & left her in a soiled diaper. When I showed up to question the staff to they were rude to me like with a How dare you attitude? We took my mother right out of there !!! everybody there is rude. The place is out dated the beds are old and rickety the place is dirty the rooms are depressing the building is depressing Ppl sitting in the hallways in wheelchairs!! It’s a creepy place!! This place needs to be shut down!! DON’T send your loved ones there !!! THIS PLACE SHOWS NO COMPARISON FOR THE PEOPLE!! SHUT THIS PLACE DOWN!!!

Quite honestly I am very surprised to read the negative reviews. In my experience, the staff was completely professional, I never wanted for anything. I will be going there again on Saturday for short course of rehab for a hip replacement so that I can get into my home. When the woman next to me went home to hospice, I watched the workers clean her spot. There can’t have possibly been one germ left they were so incredibly thorough. I would never have picked Long Ridge Post Acute Care AGAIN if I thought it were lacking in any way. Good luck and blessings. Deborah

My mother was a patient under your care and was visually impaired along with other medical needs. She required a special diet and they adjusted the menu as no other facilities had. From housekeeping, food services, social services, and the nursing staff all provided excellent care. They treated my mother as if she was one of the own with respect. I commend your staff. The Evans Family.

I had my mom moved from another skilled nursing home to Long Ridge Skilled Nursing due to the first place was unable to help my mom. THANK GOD for this move. I can not say enough good things about Long Ridge Skilled Nursing. Carolyne Whallon who managed the floor my mom was on, always a pleasure to work with gave me so much information on the care of my mom to assist me as when she came home I would be the sole caregiver. Any concerns I had she would elevate them to the proper person to a speedy resolve. I was scared about my mom coming home as I had no idea what was needed. But thanks to everyone who cared for my mom they also cared for me. They gave me the knowledge I would need to make this happen. By the time my mom was scheduled to be released I felt so in power with all the new knowledge I had received the only thoughts I had were of joy of her coming home. My mom's progress was nothing short of miraculous. Making her care for me so much easier. The physical and occupational therapists did an outstanding job. Never giving up inspiring my 96 year old mother to keep progressing and to return to the best she could be. Sean and Kelly worked so will together my mom really had the best care ever. I can truly say they treated us like family and the care that was given you could not put a price on. Also they took the time to help me know what I could do at home to continue the process. The nurse practisioner (so sorry I can't recall name shame on me ) was over and above involved with my mom's care. Her professional recommendations really changed my mom's life. Her care of my mom was right on target not to mention the follow-ups checking on my mom through out her stay. The personal care the aids Mary and Marie took in keeping my mom clean and well feed, learning my mom's tastes and taking a special interest in all levels of care. When she came to Long Ridge she had a rash from the previous nursing home it was GONE in less than 3 days. As I visited her every day at different times I was always pleased to see how clean and well kept she was. No matter how small the issue it was resolved with a smile and a willingness to help.The man working as maintenance, who swapped out moms TV to make sure she could see better, to the man who helped me turn on the big TV in the dinning hall. My mother was not an easy patient but some how they all made it work. My mom Ann Sorese and I thank you for all your excellent care.

Uncompassionate staff, that allow their residents to become disheveled and unkept. My most recent experience while visiting my grandmother was deplorable. I've asked numerous times to have my grandmother moved back to a bed with a window, as nature stiumlates her, after months of requesting, my plea has been ignored. I've asked for a simple haircut to be given to my grandmother and again nothing has been done for months. When I walked into my grandmother's room, I could hardly recognise her, this whole experience has broken my heart. The photo I posted is not to embrasse or humiliate my darling grandmother, it speaks for itself a volume of words. Kathy the weekend supervisor from my personal experience is heartless and violates HIPPA by talking about residents and their health conditions with both of the office doors open so the entire lobby area can hear. I have filed a complaint with that state regarding this matter. As per the facility the rooms look as if they haven't been updated since the 90's. Residents scattered in the hallway seem to be confused and staff/nurses ingnor them. Over all Long Ridge Care is all smoke and mirrors, big promises when residents first arrive and then the reality of neglagance appears after a few weeks of being there. I do not recommend this facility.

The staff is horrendous and their attitude is completely unacceptable. The staff takes 15 minutes to react/acknowledge the call button. I was there visiting my grandmother today and one of the staff members was incredibly rude to her, and myself. I can get into detail but I’d be here writing for hours. Everything you’d expect when you think of that typical nursing home stereotype. Will be transferring soon. Shut this place down.