Chelsea Place Care Center LLC/ Work

The lady at the front desk that is supposed to sign you in is very wicked and rude. They have this huge sign at the door that tells you not to be hostile and treat people kind but they are doing the opposite.. The place looks a little dingy and unkept my friend, told me that he can’t wait to get out of there, due to the mistreatment he has been receiving. DO NOT put any loved ones who are in recovery in this place. It reminds me more of a jail than a center for care.

My Cousin died there 2 days before he was suppose to be discharged. They were terrible sometimes the nurse's would keep him waiting for his meds for 2-3 hours. The staff was not as attentive to his needs as they should've been. I hope it's different these days.

I wouldn't place any person in this community. GIVING THIS PLACE 1 STAR IS WAY TOO GRACIOUS! The entire staff needs to be re-educated on care of diabetics, proper wound care and how to read Dr's orders and adhere to them. The ENTIRE staff (with the exception of the receptionist Jennifer & Anthony) need to take courses on how to interact with care, empathy, compassion with the patient and also realize there are some patients that are knowledgeable in their care & meds. The janitorial staff needs to be educated on how to clean properly and the medical staff needs to be re-educated on how to pick up things off the floor. I have pictures of items left on the floor for over 3-4 days. It was the longest 98 days of my son's life! We tried to get a transfer to another community but it didn't work out. STAY AWAY FROM THIS PLACE! It should be shut down and why it is still in operation is beyond my comprehension!

My mother had dementia and had been living at Chelsea's place since 2018. She was able to care for herself at the time of her arrival but has always told us it was a bad place, cried and wanted to come with us. We were unaware we could move her as state by her CP social worker. She would tell us people were touching her inappropriately, the staff were mean and that she wouldn't shower because this is when it would happen. I have contacted the police, DPH and ombudsman back in Feb 2023. Residents in the rehab section were reporting to me that staff were abusing my mother and her injuries were a result of that. When I called the police and reported swelling of her arm, hip pain etc the staff told law enforcement the fall just happened but it was clearly not the case and I had no way of proving it. Since then they locked her in a wheelchair calling her a fall risk, took her rights away to use the restroom forcing her to use adult diapers stating she was incontinent (but it was staffing not having time to toilet her) and putting bars up around the bed labeling her a fall risk and not allowing her the ability to get up. When I saw my mother in April she wanted so badly to get up from her wheelchair but I was told she is not allowed. I could see her sadness in her face and her frustration and felt helpless. I noticed she was much thinner and requested that Donna the admistrator at the facility have a dietician evaluate her and I also requested that she receive PT so she can be allowed to walk again. This was all discussed back in the beginning of April / end of March. Tuesday April 30th a dietician finally met with Alma and called me to discuss if I would like Alma to go to GI to see about a feeding tube which I agreed to. No appointment was ever scheduled. On June 2nd my aunt was at the facility visiting my mother and noticed she had very labored breathing. She walked out to the nursing station and explained she could see my mother was struggling to get oxygen and could they come evaluate her. The nurse entered the room, looked at my dementia mother and said do you know this women? My mother answered no and the nurse walked away. My aunt called me shortly after saying I should call an ambulance because she felt as though my mother was going to die with how much she was struggling to breathe and the gurgling sound that was coming from her. In the past Donna the admin requested that I call the facility before calling 911 because going to the hospital can be very stressful on a dementia patient. I called the facility and Jessica the phone operator answered and I informed her I need to speak with the nurse care manager because I am going to call 911. They had me on hold for 10 mins and when the nurse finally answered she said for me to call back in 30 minutes because they had all of a sudden called an ambulance. An ICU doctor from Hartford hospital called me saying my mother was in critical condition. She arrived with oxygen levels below 80, weight at 66 pounds, no urine output and unresponsive. Bloody fluid surrounded her heart and fluid around and in her lungs from pneumonia. I gave consent to stick a needle through her chest to drain the fluid and try to save her. The doctor wanted a verbal DNR consent because she is in such a fragile state CPR will crush her chest and she would not survive. Wound care also examined her and explained to me her tailbone is out of her body and the flesh was pulling away. She had a feeding tube to try to give her strength and IV fluids because there was no urine output. Chelsea's place should have noticed the lack of urine output becaue they had a catheter in place at the nursing home. My mother arrived to Hartford hospital emaciated, malnourished, dehydrated, hypotensive, hypoxic, with a arrhythmic heartbeat, and a stage 4 bed ulcer. I'm sure there is more I am forgetting but the end result was they neglected her so much she died and no one cares! We need to do better for our elderly community and hold this facility accountable.

I wanted to expedite getting my inheritance. Luckily this facility caters to this specific need. Between the poor living conditions and blatant neglect by the “healthcare providers”, your loved ones are only a week away from a severe case of sepsis or a hypoglycemic emergency. Thanks Chelsea Place!

My sister lived here for many years. It was always a battle to reach her by phone and never any communication from staff. My sister died there unexpectedly at 60 years old. We received no explanation. When I arrived to get her belongings there was nothing. Where did her things go? So disrespectful. .Donot allow anyone to stay at this facility. It needs to be reported to the Ct board of health and many others. It saddens me to write this review. More so that my sister was treated so poorly.

To even give this place 1 star is generous. Sent here for IV Antibiotics. Upon my arrival the elevators were full so they took me down a service hallway and after bumping my stretcher into a cardboard box in the hall two cockroaches come running out. That should have been enough for me to run away (or rather wheelchair away) but of course I stay. I then am left in a room for 5.5 hours with my property waiting to be searched, and no one telling me anything. I wasn't brought any paperwork, I wasn't welcomed, I wasn't anything. They just stuck me in some room until I came out and started asking questions. After sorting out my intake I ask about my meds. I am told they are coming. I stay that night, and the next and upon waking on day 3 I notice that I am very sick. I won't go into details but it's a kind of sick that is actually a little disgusting. I am told the nurse will be right with me. I am repeatedly given this response over the next 6 hours every time I ask for her. Finally I end up calling 911 myself to get back to the hospital and far away from there. I am informed at the hospital that they missed enough medication that I had slipped back into being nearly as ill as my original arrival at the hospital weeks prior.

Pretty clean place. My Ex wife is here and every time we visit her she’s always in good spirits and well taken care of. Staff are nice and we are happy with the place..