Central Park Rehabilitation and Nursing Center

I had an unpleasant experience with this establishment. In terms of quality nursing homes, this facility doesn't rank well; yet, a small number of CNAs, LPNs, and Therapy make the most of their work for the patients. Based on my observations, the back office is the problem, which is a common occurrence for the majority of these establishments. There is currently a need to tighten up the administrative office. The building is lacking in leadership. Who's in charge, even with a DON, Administrator, RNs, and LPNs present? I get that people don't do well with authority or confrontation, but it's your job. It's a senior nursing facility, not a zoo. Unfortunately, the office lacks management, expertise, professionalism, courtesy, and integrity. Building friendships among colleagues should not be prioritized over the patients. The cuisine is clearly unhealthy for the patients, the rooms and units are filthy, and the laundry system is awful, resulting in patients' clothes going missing or being washed inconsistently. It goes without saying that if management acts callously, employees will too. Hope this facility improves.

My 94-year-old mother had a stroke and was sent from the hospital to Central Park 15 days ago. She has always had an aversion to nursing homes, so she was skeptical of the care she'd receive there. I've visited her there a few times and I've found the place is very clean, and the staff is always friendly and helpful. My mother tells me she really likes the food, and she says the care she's receiving is excellent. She has been undergoing physical therapy since she got there, and it's been so successful, after just 15 days of it she has improved markedly and she's ready to be released back to independent living in two days. All in all, her experience at Central Park has been a big positive with no issues. Five bright stars for Central Park!

Staff is neglectful and have plenty of attitude when asked to do something like put on clean sheets or clean up a mess. Everything wrong is blamed on the patient. "It's their disease " is the common refrain for why clothes are inside out and backwards, why clothes and bedding are soiled with feces. Staff is unresponsive when help is requested. They seem resentful for being asked to get off their phones and do their jobs. Staff smokes pot outside on their breaks. If you aren't allowed to drink while on your shift why are you allowed to smoke pot? If I had an alternative I would move my loved one out of there because they don't care about them and resent the fact that I do. I hope someday they are cared for in the same manner they're caring for others.

This is the 3rd Rehab Center since January in 2024 the other 2 Van Duy and Onondaga center and the comparison is like night n day ! The nursing at Central is second to none , they really care for the clients needs and wants , and hurt when you do ! When I was there their compassion for just not myself but every client in the facility was second to none .. They always made sure u got your medicine on time and would go out of their way to make it happen, where as in the other facilities they didn’t care sometimes u would have to wait over a hour if not longer ! I can’t say enough about the wonderful care I received there from the shift supervisor to the nurses that we’re working I was always greeted with a hello and a smile .. if God forbid somehow I end up needing rehab again I would definitely go back to Central Park with no hesitation,where I know I’m getting top notch care and compassion!! I’m going to recommend Central to all my friends and family if they want true professional care with no judgment of you ,but their only goal is to try to get better..In closing I want to thank them all from the day ,middle ,and night nurses from the bottom of my heart 💜 Thank you for keeping me safe ,and comfortable while my time their ,and always listening to my needs especially with my pain and other problems I had that got me there in the first place .. thank you again to the staff I miss their smiling faces already but glad to be home ! 👏☺️

My mother has been a resident at Central Park for roughly 10 months. There have been many positive changes over that time and I know she is in good hands. If I ever have any questions or concerns, I can always ask staff or call the desk and everyone has been more than willing to help and answer questions.

Had the pleasure to coordinate with the team at Central Park Rehabilitation and Nursing. Customer service and communication: 5 stars!!! While visiting, the staff were so welcoming and assisted with whatever I needed, with kind hearts. Facility was very clean and coordinating with Social Services was a breeze! You could tell staff truly cared for their residents and continued that care with follow ups post discharge. Kudos to the entire team!

My father spent a little over a year on the dementia floor. Mostly left alone facing a wall. Soiled bedding as well as himself. Other residents walking around soiled. Feces on the floor. While the staff sits around on their phones. Constant concerns with management went no where. While leaving one day after visiting one of the employees commented on the elevator she wouldn’t even leave her dog there. My father had numerous bed sores which one became septic and he passed away. Unfortunately we did not have a choice where my father was placed due to financial situation. This institution is now trying to bring my fathers estate to court to pay his bill. My father had nothing or we would have put him somewhere that would have taken care of him.

I was moved her from another less reputable facility. I've come to find out, both are owned by the same company. This makes me feel less confident.. Some on staff have horrible attitudes , I've been dropped once, and fell out of my chair once. The food is horrible as well, o can't scream loud enough, they don't listen. Update- Staff attitudes ( weekend) is horrible. The refuse to do their jobs, anabuse d te patients. This place needs a serious state investigation.