Cassena Care at Stamford

The nurses were friendly, very attentive, and answered all the questions I had about my mother’s condition and medication carefully and so I could understand. They even called the doctor from another floor so I could meet her (when I had arrived to visit just after she had done her rounds - and the doctor came back to speak with me). The facility is clean and bright with beautiful pictures on the walls. The physical therapists are motivating and gentle with my mother and she has really improved since arriving.

The Staff is wonderful and they take good care of the patients. The rooms are kept clean. PT and Ot personnel seem very competent and have a great bedside manner. The TV situation is very antiquated with a tiny tv 10’ away and trying to hear your tv when your roommate is trying to hear his tv. The food is average, sometimes hot food is cold when it arrives.

I've been traveling to see my mom at this facility from Florida and noticed the staff is very friendly and been taking good care of my mom. Atmosphere is very clean and acctivities for the patients are very satisfactory. Thanks to everyone and continue with the great service.

Well it's All Thanks To Jay Russell !!! If not for him, my ratings for you would still be 3.5 ! But now that Jay stepped in AND also the fact that the Social Worker name David Alvarez is gone, things are better now, ALOT better. He was uncaring, he lied about alot of things, and was Not concerned about my concerns for mom ( Elizabeth Smith ) in room 226D at Cassena Care at Stamford here. The other Social worker( I forget her name already,) was just as bad as David was, she was very rude. Today ,Sunday, was not good here, when I got here around 10:20 am, my mom still had her left over food on her table, I guess they maybe thought she was going to still eat it ! Do breakfast did not come till 10:45 this morning ! I had to finally get her her tray and bring it to Mom. Only Barbara was doing most of the work, the other Two CNA'S were moving so slow, that if they were any slower, they would have been going in reverse ! My mother's little expensive Scissdors, have been missing for 3 days now. When I Axdressed this issue with the CNA'S , they got upset and said my mother is Always missing something. I went to front desk to report this matter, she was very rude, did not file a report, And just rudely told me that Your Mother Is Always missing something , And why is it Always just her ? She said My mother is the only one that keeps missing something ! I agreed with her, and said Ya, it does seem like My mother is the only one always missing something. She would not file a missing personal belongings report. I said I will talk to Jay Russell, and she just said to go ahead ! I've Never had problem with any receptionist before, even including the one I'm referring to now. If I worked here , things would be alot different. I mean Jay Russell can't be here All The Time. Overall however things have been better since Jay has been more involved with me, he's very caring and concerned my my issues, He Is A major CREDIT To Your Organization ! He told me he also loves his job, and I think I said this before but, Anyone who loves their job , is going to be Very Good at their Job ! Btw, I'm still upset about someone who took my mother's dentures ! I think I know who it is is, but I'm not accusing anyone without proof of course. But this certain person had a reason to be spiteful like that. Long story, it was about " her" taking something out of perspective of what I said, ' She's is a ' Higher up' not mentioning names. And then therewas the time that someone threw out All My Mother's New Clothes I had bought for her ! It was the day before my mom's s birthday ! She was so heartbroken, then in turn, I of course was heartbroken. Everyone said that it was a new worker ( CNA ) , THIS AND MIM' S DENTURES WAS INEXCUSEABLE. AND MY MOM IS BED RIDDEN FOR A FEW YEARS NOW BECAUSE THE PERSON/CNA/NUSTE WAT 7 FEET BEHIND HER WHEN THEYWERE DUPPOSED TO BE HOLDING ON TO HER( DHE WAS IN A WALKER), MOM WAS COMING INTO THE CAFETERIA TO HAVE OUR VISIT ! THEN WHEN DHE WAS IN A POOL OF BLOOD, THE NURSE AND THE PERSON WHO WAS SUPPOSED TO BE HOLDING ON TO HER SAID TO ME NOT TO CALL 911 !! THEY SAID THERE I S " SOMEONE" IN THE BUILDING HERE TO TAKE A ' LOOK' AT HER !!! I MEAN WHAT THE HELL ! I WAS ALSO TAKING PICTURES AFTER I CALLED 911 , THEY TOLD ME NOT TO TAKE PHOTOS !! I SAID WELL SCREW THEM AND PROCEDED. WHEN EMS GOT HERE, I told them how they said to Not call you guys. THE EMS WORKERS COULD NOT BELIEVE HOW IRREPSONSILE THEY WERE. DHE LOOKED LIKE SHE GOT HIT BY A TRACTOR TRAILER ! BROKEN HIL, WRIST, FINGER, DTAPLES IN HER HEAD HER WHOLE FACE WAS BLACK AND BLUE ETC. GOTTA GO NOW ITS 1:30 ALREADY AND I THINK THEY ARE FINALLY GOING TO WASH HER UP, WHICH SHOULD HAVE BEEN DONE 3-12/ HOURS AGO. ANYWAY I WILL HIVE YOU 8.6 NOW AND ITS ONLY THANKS TO JAY RUSSELL ! AND you do not have to keep sending me surveys so very often.... Thanks !

Staff were responsive, helpful and caring on site. I felt that my loved one was getting good care. However it is extremely difficult to get any on the phone or to get someone to return your call.

It was my first time at Cassena Care and didn't know what to expect. When I walked in with my sister it was like a hospital but without the chaos. Very soothing environment and well organized. Everyone I met was very friendly with a positive attitude. Both me and my sister felt comfortable leaving our mother in their care. I was very impressed with their services. I would highly recommend them.

My father has been there over twenty years. With that being said they have taken good care of him. I also had two great grandmother and a grand mother there. I’m not say everything is perfect. They do what we can’t do at home.

The people are very caring, and very nice, they try their best, the only thing I don’t like is that the try to keep the patients always in their wheelchair, they are very strict on not having them walk around, the patients need to walk around to get better. Other than that it’s a very nice facility . Thank you to staff for being so nice 😊