Cassena Care at Norwalk

We visited a good friend who has been a patient for two weeks. Our visit lasted 2 hours. We found the front seat attendant very friendly and helpful. We were impressed by the cleanliness and the bright cheerful environment. Our friend is a social worker in another state and has visited many nursing homes and rehabilitation facilities in her job. She said her wonderful experience as a patient at Cassena Care rates the facility at the top of level of those she has visited.

My sister was in Cassena Care for 10 months 1 week and 3 days. She could not have received any better care than she did there. Everyone was so good to not only her but also me. I really had no idea what to expect ,as she had Alzheimer's and the social worker provided me with a massive amount of information which helped me immensely. The nurses were so informative and made sure I understood everything and answered any and all questions I had. The CNAs were exceptional! Especially Sharon! Debbie and Cherry in the business office went out of their way to help me with all the paperwork. Rhonda, the receptionist was a doll and put up with the massive amount of calls I made each day. Everyone had a smile on their face every day. I never saw anyone who was not working. No one was on their cellphones, standing around talking etc. I can not say enough good about Cassena Care. I'm am so glad that my sister got the care she needed from the professional and caring people at Cassena Care. They're top notch in my book. I would highly recommend this place to anyone who has a loved one that needs care. They'll get it at Cassena Care for sure.

Receptionist, nursing staff, nursing care attendants are extremely helpful, compassionate and nurturing. Communication with actual Dr. on staff is limited. Food is horrendous. Servings are always processed meats, frozen vegetables? & rice served with almost every meal. Some fresh fruits are about the only “real “ foods they serve.

I'd give them a zero, but that's not possible. My Aunt went there for dialysis her catheter was "dislodged" don't know how because it's supposed to be taped up. It got infected and she just passed away today. Went to visit her at the hospital she had MULTIPLE unstageable sores, open sores on her rear end. She was there maybe a month and a half max. If she was getting the PT she needed this would've never happend!! Don't send your loved ones here. She got worse when she was sent there not better. She was severely neglected ! I'm reporting them to the state! I hope they see this too. It's sad that the hospital knew exactly where she came from without me even saying it. The nurse said it was the worse place out there. Which means my aunt isn't the only one that has suffered, more people need to speak up! I'd attach the pictures of her sores but that's a bit graphic. But I do have those too Cassena !!

My wife was staying here and in the beginning we had some issues which the team here, did address to my satisfaction each time. I cannot say enough good things about the admissions staff Damary, and Mehrun-Nisa they were my sounding board and saving grace as was Sandy medical records. Steve the assistant administrator also listened to me and took time to come with me so I could show him my concerns, which he immediately addressed. The physical therapy team worked with my wife and did a wonderful job they had a lot of patience with her. I would recommend Norwalk Cassena care in the future to people.

My loved one was here for several months for long term care. The 1st floor was the thing of nightmares: my father was sometimes unchanged, unwashed, dirty diaper, *consistently* there was urine on the floor and/or feces smeared on the wall. My family and I visited every single day from Bridgeport and would purchase cleaning products regularly to clean the room ourselves for hygiene and dignity sake. We would sponge bathe and change him ourselves, otherwise it might not be done for DAYS. I’d speak to any staff I could about this urgent concern. The patients look so lost, disheveled and uncared for. He can’t have lactose, but would sometimes be served cheese sandwiches or pizza; thank heavens I’d be there during dinner. What if it was a life threatening food allergy? I’ve found mold or ants in the pitcher from where his water is served. If I called, sometimes my call was answered when transferred, sometimes it would be rudely hang up before my concern was addressed. Unacceptable. Patients wander in and out of each other’s rooms; it’s not their fault because they’re sick, but they sometimes take others’ things - be cautious of personal items. It was the worst months I’ve ever experienced in my life seeing my loved one there. I never felt safe leaving my beloved family member there. There was a transfer to the 4th floor which is a different world: much cleaner, calmer and the staff is very warm and more attentive. It was a very positive experience there. The saving graces at this facility are the recreation staff, a select amazing nurses and nursing supervisors (shout out to Lauren, Ziggy and nurse Jennifer), and his hard working case worker, Sol R.

Very professional Nursing and Rehab staff. They took care of my loved one with great care. Highly recommend!

I am satisfied with my brother care. Please keep up the good work with care of my brother. I pray for this facility, the staff and especially the patients there. Thank you all for taking care of my brother.